Inventory Team Lead

Company Overview French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted arrangements are intentionally designed by expert floral designers using only the highest-quality blooms sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our flowers do more than decorate—they elevate and transform moments. With thriving corporate boutiques in Los Angeles and a rapidly expanding franchise network nationwide, French Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of beauty and connection, we don’t just deliver arrangements—we deliver emotion, meaning, and magic. Role Summary The Shop Assistant Lead is responsible for overseeing the Shop Assistant team and ensuring the smooth day-to-day operations of the shop environment. This leadership role includes managing schedules, time-off requests, overtime, team meal breaks, cleanliness standards, ordering boutique inventory, and overall team accountability. The Shop Assistant Lead plays a critical role in maintaining operational excellence by supporting floral intake, inventory accuracy, cooler organization, supply management, and overall shop readiness. This is a hands-on role in a fast-paced floral production environment requiring strong organization, leadership, and communication skills, along with the ability to perform physically demanding tasks throughout the day. Key Responsibilities Team Leadership & Management Lead, coach, and develop the Shop Assistant team including scheduling, time-off requests, overtime, meal penalties, and break compliance. Delegate daily tasks and ensure responsibilities are completed efficiently and to company standards. Establish clear expectations, accountability standards, and performance management practices across the department by holding team members accountable while supporting professional development aligned with company core values and employee handbook guidelines. Conduct regular one on ones, performance conversations, quarterly conversations, coaching sessions, and development with the shop assistant team. Lead by example with a hands-on approach during high-volume periods and daily operations. Collaborate and partner closely with the Client Service Lead, Dispatch Lead, Design Leads and Regional Operations Manager. Operational Performance & Accountability Own weekly departmental scorecard metrics and reporting, monitoring performance indicators and driving corrective action as needed. Execute and deliver quarterly Rocks and departmental priorities in alignment with company EOS goals and L10 meetings. Develop, refine, and uphold SOPs, SLAs, LMS updates, service workflows and processes that improve department efficiency and consistency. Analyze departmental performance trends and recommend operational improvements to leadership, as needed. Ensure quality standards, documentation practices, and system usage remain accurate and consistent across the team. Staffing & Training Lead interviews, onboarding, and training of all new Shop Assistants across all aspects of the role according to 30/60/90 training schedule. Provide ongoing coaching and support to ensure consistency and operational excellence. Shop Operations & Inventory Perform physically demanding tasks including lifting and moving flowers, arrangements, buckets, glassware, and supplies. Manage and own the inventory process within the Pico boutique. Accurate floral inventory counts and inventory management through our Admin system. Submit damaged flower claims via email for credit processing. Manage supply inventory, including glass ordering, add on ordering and ensuring adequate stock levels. Facilitate Shop Assistant deliveries and pickups as needed. Collaborate closely with the design team and design lead to ensure all preparations and operational tasks are completed efficiently. Manage floral transfers and team member resp…

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