The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer.
The Supervisor BOH reports to the Store Manager, BOH Assistant Manager
The Supervisor BOH has the following positions as direct reports: Key Holder (if applicable), Inventory Associate
The responsibilities include, but are not limited to the following:
Customer Experience:
• Drive the store sales by ensuring that the product is always available for customers
• Represent the values of The Original FARM Cannabis brand with utmost integrity
• Model a customer service centric culture that fosters a positive work environment and experience
• Maintain the store/ warehouse space at the required standards including cleanliness, digital assets as well as Health and Safety regulations
• Ensure the brand values are consistently represented through compliance to all policies and procedures
• Promote a work environment based on mutual respect and teamwork that align with the corporate values
• Display behaviors that inspire and motivate the team members to perform at their highest potential
Operational Efficiency:
• Ensure timely and seamless execution of all company initiatives and programs
• Ensure compliance with all regulatory requirements (industry, federal, provincial, local, corporate)
• Responsible for the integrity of the product’s full life cycle inventory, from receiving to the selling transaction
• Implement and maintain the health & safety standards
• Ensure the accuracy for full inventory and cycle counts and investigations
• Responsible for the timely and accurate execution of the product inventory management related tasks (receiving, picking & packing, replenishment, inventory audits, etc.) for all business channels including E-com.
• Make recommendations to the BOH Assistant Manager for improved efficiency in BOH processes
Skills and Abilities Required:
• Attention to detail
• Focus on on-going efficiency improvement
• Highly organized
• Proven ability to work with retail operating systems
• Good verbal, written and interpersonal communication skills
• Strong work ethics
• Demonstrate critical thinking and logic
• Excellent time management skills
• Positive attitude
• Ability to work independently as well as part of a team
• Ability to lift boxes up to 20 lb and reach to shelves above shoulder height level
• Ability to climb stairs
• Ability to work the general duties related to a warehouse environment