Inventory Supervisor- 3PL Fulfillment

Job Summary The Inventory Supervisor is responsible for leading and controlling all inventory activities within the 3PL fulfillment operation. This position ensures that client inventory is received, stored, counted, replenished, picked, transferred, quarantined, and adjusted accurately and efficiently. The Inventory Supervisor is responsible for maintaining high inventory accuracy, enforcing WMS procedures, investigating inventory discrepancies, managing cycle-count programs, and developing inventory team members. The position works closely with Operations, Receiving, Picking, Packing, Shipping, Customer Service, and client contacts to resolve inventory issues and maintain service-level expectations. The successful candidate is highly organized, data-driven, detail-oriented, and capable of identifying root causes and implementing corrective actions in a fast-paced, high-volume fulfillment environment. Essential Responsibilities1. Inventory Accuracy & Control Maintain inventory accuracy at or above established company and client KPI standards. Establish and manage daily, weekly, and monthly cycle-count schedules. Ensure inventory counts are performed accurately and discrepancies are properly researched. Investigate inventory variances and identify root causes. Approve inventory adjustments in accordance with company policies and client authorization requirements. Monitor inventory movements to identify potential errors, shrinkage, or process failures. Ensure product is properly identified, labeled, located, and stored. Maintain accurate inventory status for available, damaged, quarantined, hold, expired, and restricted inventory. Monitor inventory aging and identify slow-moving, obsolete, or excess inventory. Ensure inventory is properly secured and protected from damage or loss. 2. WMS Management Maintain accurate inventory records within the warehouse management system (WMS). Ensure associates follow established WMS procedures for receiving, putaway, replenishment, picking, transfers, adjustments, and cycle counting. Monitor WMS transactions for accuracy and completeness. Investigate system-generated inventory exceptions and discrepancies. Ensure inventory movements are completed in the WMS at the time the physical movement occurs. Identify WMS/process issues and work with Operations and IT/WMS support to resolve them. Maintain accurate locations, units of measure, item masters, lot codes, serial numbers, expiration dates, and other required inventory attributes. 3. Cycle Counting Develop and maintain a risk-based cycle-count program. Establish appropriate counting frequency based on inventory value, velocity, client requirements, and historical accuracy. Assign daily cycle-count tasks to inventory personnel. Review and approve completed counts. Research variances before inventory adjustments are made. Track recurring discrepancies by SKU, location, client, associate, process, and root cause. Identify trends and implement corrective actions to prevent recurring inventory errors. Ensure required client-specific counting procedures are followed. 4. Replenishment & Inventory Availability Monitor inventory levels in forward-pick locations. Ensure replenishment tasks are completed before inventory shortages impact order fulfillment. Establish and maintain appropriate minimum/maximum or replenishment parameters. Monitor inventory shortages and investigate root causes. Coordinate with Operations to prioritize replenishment based on order volume and shipping deadlines. Ensure replenishment transactions are accurately completed in the WMS. Identify inventory constraints that could impact customer orders or service levels. 5. Team Leadership & Supervision Supervise, coach, train, and develop Inventory Associates and Leads. Establish daily work assignments and priorities. Conduct daily startup meetings and communicate operational priorities. Monitor employee productivity, accuracy, attendance, safety, and adherence to company policies.…

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