Inventory Control

Position Summary The Inventory Control is a key operational role at New Gen Holdings, LLC, responsible for the accurate management, tracking, and maintenance of all store inventory. This position owns the full inventory lifecycle — from delivery intake and product receiving through catalog maintenance, stock-level monitoring, and state-mandated track-and-trace reconciliation. In addition to these core inventory responsibilities, the Inventory Control provides frontline workflow direction, coaching, and operational support to store team members, ensuring daily tasks are completed efficiently and in compliance with all applicable regulations. This role reports directly to the Store Manager and serves as the primary point of accountability for inventory accuracy and integrity at the assigned location. This position does not carry hiring, termination, or disciplinary authority; all such decisions remain with the Store Manager and HR. Core Responsibilities Inventory Control & Management (Primary Responsibility) Delivery Intake & Receiving: Accept and verify all incoming product deliveries against purchase orders and manifests; inspect for accuracy, quality, and compliance; document discrepancies immediately and escalate to the Store Manager. Catalog Maintenance: Create, update, and maintain accurate product catalog entries in the point-of-sale (POS) and inventory management systems; ensure all SKUs, pricing, and product information are current and correctly categorized. Stock Level Monitoring: Conduct regular stock-level reviews and cycle counts. Track-and-Trace Compliance: Perform daily state-mandated track-and-trace reconciliation; ensure all inventory movements — intake, sales, transfers, and adjustments — are accurately recorded in the required state compliance system. Inventory Reconciliation: Investigate and resolve inventory discrepancies between physical counts and system records; document findings and corrective actions; report unresolved variances to the Store Manager. Product Storage & Organization: Ensure all products are stored correctly, labeled accurately, and organized in compliance with state regulations and company standards; maintain appropriate environmental conditions for product integrity. Waste & Destruction Documentation: Accurately record and document all product waste, damage, or destruction in accordance with state regulatory requirements and company policy. Shrinkage Prevention: Monitor inventory for signs of loss, theft, or mishandling; implement and reinforce loss-prevention practices; report concerns immediately to the Store Manager. Returns & Transfer Processing: Process customer returns and inter-location product transfers accurately and in compliance with applicable regulations; update inventory records accordingly. Inventory Reporting: Generate and submit regular inventory reports to the Store Manager, including cycle count summaries, variance reports, and reorder recommendations. Workflow Direction & Team Support Assign daily tasks to team members based on shift priorities; provide clear instructions and monitor task completion. Foster a positive, collaborative work environment; promote teamwork, recognize individual contributions, and address team member concerns by offering support or escalating to the Store Manager as appropriate. Provide ongoing coaching and constructive feedback to help team members improve performance. Identify team members with potential for advancement and recommend them to management. Provide input to the Store Manager regarding performance concerns and recommend coaching as needed. Customer Experience & Sales Engage with customers directly during the shift; take orders, resolve complaints politely and efficiently, and escalate unresolvable issues to the Store Manager. Ensure all team members are current on active specials, promotions, and new product offerings; drive customer education and sales. Model the customer service standards expected of the ful…

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