Inventory & Client Services Coordinator

About Us Borg Trucking, Inc. is a family-owned business specializing in white-glove receiving, storage, delivery, and installation services for interior designers, furniture showrooms, and residential design projects throughout the San Francisco Bay Area. We work with designers and their vendors to coordinate the logistics behind furnishing homes and other spaces, from receiving and inspecting individual pieces to storing, tracking, and delivering entire projects. We're a small, hardworking team operating out of multiple warehouse facilities in South San Francisco. Our work is detail-driven, fast-paced, and constantly changing. We take pride in providing reliable, personalized service and maintaining strong relationships with our clients. About the Position We're seeking a highly organized, detail-oriented, and proactive Inventory & Client Services Coordinator to help manage daily inventory operations and client communication. This position serves as an important connection between our office, warehouse and clients. You'll be responsible for ensuring merchandise is accurately documented, inventory records are current and client requests are handled promptly, We're looking for someone who takes ownership of their work, follows through on details, communicates effectively, and can manage competing priorities without constant supervision. This is primarily an office-based position, but it requires regular interaction with our warehouse team and occasional hands-on involvement in warehouse operations. Key Responsibilities Inventory Management & Receiving Process and accurately enter incoming furniture, lighting, rugs, artwork, accessories, and other merchandise into our inventory management system. Review packing slips, purchase orders, bills of lading, and receiving documentation to verify shipment details. Match merchandise to the correct client, project, vendor, and item description. Review inspection photographs and condition reports for completeness and accuracy. Identify and document damages, shortages, incorrect merchandise, and discrepancies. Maintain accurate inventory records, including item descriptions, quantities, dimensions, condition notes, and warehouse locations. Track merchandise across multiple warehouses and storage areas. Work with warehouse staff to resolve missing information, unidentified merchandise, and receiving discrepancies. Monitor outstanding receiving tasks and ensure incoming inventory is processed in a timely manner. Client Services & Communication Serve as a primary point of contact for interior designers and clients regarding inventory and warehouse requests. Respond promptly and professionally to client emails, requests, and questions. Send receiving confirmations, inspection reports, damage notifications, and inventory updates. Research and resolve inquiries regarding missing merchandise, status and discrepancies, Communicate with vendors and clients regarding damaged merchandise, returns, and replacement items. Maintain organized client correspondence and project records. Proactively follow up on outstanding issues to ensure they are resolved. Inventory Preparation, Work Orders & Warehouse Coordination Prepare accurate, up-to-date inventory lists for upcoming deliveries, installations, and client pickups. Verify that requested merchandise has been received, properly documented, and is available for delivery or pickup. Work closely with warehouse staff to identify, locate, and resolve any inventory discrepancies or missing items. Prepare and maintain work orders, labor records, and supporting documentation for warehouse services and completed jobs. Coordinate client and vendor will-call requests, including preparing pickup lists and working with warehouse staff to ensure merchandise is ready for collection. Communicate with clients and vendors regarding merchandise repairs, replacements, returns, and other services to be performed at our warehouse. Coordinate with warehouse personnel and outsi…

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