International Logistics & Customer Operations Specialist

Role Overview: An International Logistics & Customer Operations Specialist is responsible for managing end-to-end customer operations, ensuring efficient order fulfillment, resolving issues, and driving operational improvements. Key Responsibilities Support order management, fulfillment, and customer communication Monitor operational metrics such as SLAs, turnaround times, error rates, and satisfaction scores Act as the primary contact for customer inquiries and escalations Analyze operational data to identify areas for improvement Maintain documentation including SOPs, workflows, and service guidelines Qualifications & Skills High school diploma or GED; associate’s degree in business or related field preferred 3+ years of experience in customer or service operations Certifications in customer service, customer experience, or operations management are a plus

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