International Bridges Toll Operations Manager

Requirements MOS Code: None Education and Experience: Bachelor’s Degree or higher in Business, Public Administration, Engineering, or a related field and five (5) years of experience in tolling operations, transportation management, revenue collection/transaction processing, or municipal program operations, including two (2) years of supervisory experience. Licenses and Certifications: Valid Texas Class “C” Driver’s License or equivalent from another state by the date of appointment. General Purpose Under direction, assists in managing international bridge tolling operations. Plans and oversees operational tasks and functions related to toll collection operations, including equipment, vehicles, physical security, and service contracts. Coordinates closely with federal and state agencies, Mexican counterparts, law enforcement, transportation agencies, toll-system vendors, maintenance personnel, contractors, city departments, elected officials, international bridge stakeholders, and the public. Typical Duties Oversee and manage the toll collection system and operations. Involves: Overseeing tolling operations to ensure that administrative, accounting, and audit requirements are compliant with fiscal standards and protocols. Prepares reports of collected toll revenue, verifies collections, reports discrepancies, and produces other periodic reports. Oversees scheduled maintenance and repair of bridge approaches, lane marking, toll booths, computer systems, video security, and lighting systems, as well as ordering supplies, materials, and equipment to ensure efficient operations. Monitors traffic volumes, bridge capacity, toll-lane utilization, wait times, staffing levels, and operational conditions. Coordinate operational strategies for peak periods, holidays, special events, emergencies, and unusual traffic conditions. Review and monitor the section's budget and may assist in the preparation of the annual budget. Analyzes, evaluates, and recommends plans and process improvements to assure maximum efficiency of bridge operations. Ensures responses to inquiries and complaints from public officials, other departments, contract personnel, or the general public. Involves: Providing accurate information to inquiries in person, electronically, or by phone; researching and responding to complaints; and assisting employees in responding to complaints or inquiries, including complaints from individuals who may be irate. Cross-border and interagency coordination and collaboration. Involves: Coordinating with federal, state, and local agencies as well as with Mexican authorities on operational issues. Support regional transportation initiatives and capital projects. Participate in security assessments and emergency exercises. Collaborate with other City departments or sections to ensure a cohesive workflow. Must stay up to date on federal policies and issues impacting international crossings. Supervise assigned personnel. Involves: Assign, schedule, guide, and monitor work. Appraise employee performance and review subordinate supervisors' appraisals. Provide for training and development. Counsel, motivate, and maintain harmony. Identify and resolve staff differences, conflicts, and deficiencies. Interview applicants and recommend hiring, termination, transfers, discipline, or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences. Perform other related duties as required. Involves: Performing duties of immediate supervisor, coworkers, maintenance, or customer service personnel as necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results and recommend appropriate solutions or options. Maintain accurate records and prepare periodic internal or external reports. Must be capable of making …

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