Intermodal Trucking Customer Service Representative

Job Summary As an Intermodal Trucking Customer Service Representative, you’ll keep customer accounts and shipments moving by coordinating service, processing orders, and resolving issues across intermodal trucking operations. You’ll use customer relationship management (CRM) systems and order processing tools to track requests, share clear updates, and support strong client relationships. Your impact: By coordinating timely updates and issue resolution, you help customers plan shipments and enable internal teams to respond effectively. Responsibilities Manage customer and client accounts, respond to service requests, and provide dependable customer service and client services. Process orders and maintain accurate account and shipment information. Communicate shipment updates and service issues clearly to clients and internal teams. Collaborate cross-functionally with sales, operations, and account management teams to resolve customer concerns. Review account and service data to support analysis, project management, and data-driven decision making. Qualifications Strong communication skills, including client communication, internal communication, and customer service problem-solving. Working knowledge of Microsoft Office Analysis skills and the ability to collaborate across teams while keeping customer needs in focus. Pay: From $24.00 per hour Expected hours: 30.0 per week Work Location: In person

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