Intermodal Operations Manager

Intermodal Operations Manager Job Type Location Salary Range Full-Time | On-site St. Louis, MO $75,000 - $95,000 annually Job Summary The primary role of the Intermodal Operations Manager is to guide the team to ensure all operational activities are managed in a timely manner by exercising consistent and independent judgement and decision making while leading and motivating the employees. The incumbent combines expert knowledge of Intermodal and all aspects of customer service, transportation industry shipping methods, carrier costs, products and services to meet and exceed customer requirements consistently and in a timely fashion. Key Responsibilities Leadership Responsibilities Maintain a productive, high-performing team through recruiting, selecting, orienting and training. Develop personal growth opportunities for team members. Accomplish results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating and ensuring compliance to systems, policies, procedures and productivity standards. Assign tasks and duties related to new and ongoing projects to the team members. Keep appropriate Company peers and team members informed of industry activities. Make recommendations regarding the Intermodal Operations budget and staffing requirements. Review daily, maintain, update and approve employees’ time sheets and attendance schedules. Job Specific Responsibilities Responsible for all aspects of overall service product that customers receive. Audit customer service performance. Monitor and manage day-to-day operational issues affecting pick-up and delivery. Work with team members to ensure customer needs and requirements are being met. Inform Director of customer / service issues that affect the flow of the Operational process. Use expertise to provide direction and options when issues are identified in reports or brought forward by the Service Coordinators. Manage and oversee transactions for fulfillment to ensure costs are managed daily, and options are determined for achieving the required margins. Work with the team members to help them be successful in managing routing selections, ensuring equipment/routing and customer requirements match. Handle and resolve all escalated problems that are associated with unplanned costs. Review all assessorial costs, equipment charges and storage to ensure Service Coordinators are notifying the customer and applying best practices / customer rules for effective cost recovery. Oversee 3rd and 4th party carriers, ensure the team updates websites for load tender, status and accessorial costs. Monitor availability of equipment by reviewing carrier reports from and to ramps. Plan and manage resources for larger intermodal accounts. Create and improve Intermodal processes to ensure efficiency. Other duties and assignments as required. Qualifications & Skills Education and Industry Knowledge High school diploma. Bachelors / Associates degree in Logistics, Business or related discipline is preferred. Minimum 7 years’ Intermodal experience of which minimum 2 years’ experience in management or leadership role. Strong knowledge of North American geography. Knowledge of Intermodal routing and pricing is an asset. Technical Skills Proficient in Microsoft Office i.e. Outlook, Word. Intermediate computer skills required in Excel e.g. formulas, pivot tables, etc. Working knowledge of Transportation Management Software e.g. SAP, AS400. Business Strategy Skills Dedicated commitment to providing superior, timely, internal and external customer service. Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form. Strong problem-solving and decision-making skills. Highly organized with the ability to multi-task. Analytical and detail oriented. Able to work in fast paced environment. Leadership Skills Strong leadership and management abilities. Hi…

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