Intermodal Dispatcher

Job Overview The Intermodal Dispatcher plays a critical role in daily freight coordination, responsible for managing local and over-the-road operations, dispatching company drivers and owner-operators, and ensuring on-time delivery of loads originating from or bound for the Port of Houston and surrounding facilities. This role requires exceptional communication, multitasking skills, and the ability to adapt to a fast-paced, ever-changing environment. Responsibilities Dispatch Operations: Coordinate and assign daily loads to company drivers and owner-operators for intermodal division. Cross Divisional Operations: Work closely with warehouse staff, sales teams, FB Team, and Brokerage to ensure seamless operations. Dispatch local and OTR freight efficiently, ensuring adherence to delivery schedules. Maintain close contact with drivers, addressing questions and concerns promptly. Manage real-time dispatch updates, including load changes, equipment issues, or delays. Primary contact for Pins, pre-advise status, and hazmat paperwork. Special Accounts: Input and manage orders for specific accounts with similar requirements. Track driver assignments and ensure fair and impartial load distribution through maintained dispatch spreadsheets. Track shipments using PeopleNet, BlackBerry, and other dispatch systems. Reporting and Accountability: Ensure all equipment is accounted for by assisting with Daily Yard Checks. Maintain daily customer and driver turndown reports; obtain division manager approval before turning down freight and following SOP. Track daily driver attendance/service and report directly to Division Manager and HR. Port Coordination: Ensure compliance with port regulations, TWIC requirements, and chassis assignments. Maintain awareness of port congestion and terminal availability. Oversee all driver activity in and out of the Port of Houston and other terminals. Driver Communication & Support: Maintain clear and professional communication to foster strong driver relationships. Provide real-time guidance and address driver issues promptly to avoid service failures. Serve as the primary point of contact for drivers during their shift. System and Documentation Management: Ensure compliance with transportation regulations and accurate documentation including shipping and hazmat paperwork. Ensure driver documentation (BOLs, logs, receipts, gate tickets) is received, scanned, and accounted for. Input all load details, statuses, and changes in the transportation management system (TMS) in real time. Maintain accurate records of dispatch activities, proof of delivery, and exception tracking. Record and maintain data related to loads delivered, confirmations, billing, mechanical problems, and customer issues and reporting to Divisional Manager as necessary. Utilize PeopleNet, BlackBerry, and Lynx systems for accurate tracking, pin creation, and efficient dispatching. Problem Resolution: Collaborate with warehouse staff, sales teams, brokerage, and customer service representatives (CSRs) to find effective solutions where issues arise. Communicate with customers and sales teams as needed to resolve issues quickly. Quickly address and resolve operational issues such as delays, transportation mishaps, and damaged goods. Proactively address service disruptions such as late pickups, missed appointments, and mechanical breakdowns with appropriate Internal Parties and Customers. Work directly with Division Manager and Director of Safety / Safety Associates as required. Compliance and Safety: Attend quarterly safety meetings and promote a safety-first culture. Enforce company policies regarding safety, conduct, and proper handling of freight. Monitor driver HOS (Hours of Service) compliance. Support Safety and HR departments in reporting and resolving compliance issues. Special Project Management: Coordinate and dispatch flat rack loads. Coordinate and manage paperwork and billing for special accounts. Manage special projects such as MS150,…

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