Interim Sales Operations Manager

About the Company: OSEA was founded in 1996 with a mission to create clean, clinically proven skincare powered by the sea. We are female-founded, rooted in California (with a distributed workforce and a Venice, CA office) and inspired by the ocean, wellness, and sustainability. As we continue to grow, we stay grounded in gratitude, passion, and purpose. Our award-winning formulas blend nutrient-rich seaweed with active botanicals to deliver visible results. Come ride the wave with us! About the role: Join our fast growing beauty brand on a contract basis. We are looking for a savvy, passionate Senior Manager, Wholesale Operations (Contract) to provide leave coverage from approximately November 2026 through May 2027 . You will step into an established role and keep our Wholesale business running without disruption, owning account and SKU setup, retailer systems, order and inventory management, and cross-functional execution across retail partners including Ulta, Nordstrom, and specialty and international accounts. The ideal candidate hits the ground running, brings hands-on experience with beauty retailer operations, and is comfortable taking ownership of a full workload quickly. Our mission is to create effective, results-driven skincare that is safe for the planet and humankind. Requirements Serve as the primary day-to-day liaison across Wholesale, Operations & Fulfillment, Finance, and Trade/Brand Marketing teams, ensuring clear, proactive communication while identifying gaps, aligning priorities, and guiding cross-functional decision-making. Act as the Wholesale process and project manager for product lifecycle changes, including launches, positioning changes, reformulations, name changes, discontinuations, and price changes; own timelines, task tracking in Asana, and internal and external communication. Lead commercial setup for new accounts and SKUs, including retail and non-sell item setup, new account setup in NetSuite and Shopify in partnership with New Business, and accurate item data across all retail partners. Own retailer portals and systems as the central point of contact, including SPS Commerce, Novi, Syndigo, Provenance, and Intertrade; maintain access, data accuracy, and compliance with each retailer's requirements. Partner with Trade Marketing and Account Managers to set up and update retailer PDPs, and manage the Canto wholesale asset portal so retail partners always have current, on-spec content. Oversee end-to-end order management, owning risk identification and resolution related to order accuracy, fulfillment timing, and inventory constraints; communicate out-of-stock and back-in-stock updates to accounts, manage delivery changes, and resolve Ulta OFR adjustments when SKUs are removed from purchase orders. Resolve EDI and SPS item errors and maintain retailer cross-references in partnership with Operations. Create and set up Wholesale GWP SKUs following established SOPs (intake, COGS, and SKU tracking), and coordinate sampling and newness sample sendouts ahead of bulk inventory. Act as liaison for Wholesale retailer sustainability and compliance programs (e.g., Ulta Conscious Beauty, Grove, MECCA), including WERCs and Novi requests and SDS/MSDS documentation, partnering with Product Development and Sustainability teams. Lead and manage special projects, including subscription box programs, corporate gifting and bulk orders, and Wholesale Shopify portal updates, bringing structure, prioritization, and strategic oversight to ad hoc initiatives. Monitor ratings and reviews across retail partners (e.g., Bazaarvoice, PowerReviews/Ulta exports) and share insights with Account Managers and Marketing. Manage recurring Wholesale vendor and tool charges and reconciliation in partnership with Finance. Identify and troubleshoot operational and executional issues, leading cross-functional solutions to minimize disruption; document SOPs and leverage AI tools to build scalable, efficient workflows. Build and maintain st…

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