Intake & Dispatch Coordinator – Water & Fire Damage

National First Response is seeking an intake and dispatch coordinator with prior experience working for a property damage mitigation or restoration company. You will be the first point of contact for homeowners and businesses experiencing water, fire, and other property damage. Responsibilities include gathering loss information, coordinating the initial response with field personnel, maintaining accurate job records, and following up with customers and project managers. Prior property damage mitigation or restoration industry experience is required. Relevant backgrounds include restoration customer service, emergency loss intake, dispatch, job file coordination, or restoration office support. Experience with DASH, Encircle, and third-party administrator portals is preferred. No IICRC certification is required. Who We Are National First Response has helped Arizona homeowners and businesses recover from property damage since 2008. As an IICRC Certified Firm, we respond to water, fire, and other property emergencies, guiding customers from the first response through restoration and reconstruction. Our purpose is simple: Restoring Property and Restoring Lives. What You Will Do Customer intake and triage: Answer inquiries, identify the loss and urgency, collect contact and property details, and recognize safety concerns; keep information consistent across the systems used for each lead. Lead setup and record accuracy: Create and update leads in the systems used for each job, keep information consistent across those systems, and record clear notes and next steps. Response coordination and customer updates: Contact the designated field or on-call lead, confirm acknowledgment and an available arrival window, and explain next steps to the customer. Job handoff and team coordination: Pass complete information to the Mitigation or Recon Project Manager, confirm ownership, and follow up on early delays or missing updates. Customer follow-up: Make assigned customer check-in calls and follow up on feedback received through Google reviews. What You Bring Experience handling customer calls and coordinating time-sensitive service requests in the fields of restoration, mitigation, reconstruction, dispatch, or property claims. Clear, reassuring communication with customers under stress, attention to detail, and reliable follow-through across several open requests. Ability to enter accurate notes in a digital job system while speaking with callers and to learn service areas, response procedures, and escalation rules. No IICRC certification is required. Work Details Office-based intake and coordination, with assigned coverage for urgent or after-hours inquiries as scheduled. Compensation Competitive pay based on experience. Base pay range $18/hr. - $25/hr. Pay: $18.00 - $25.00 per hour Benefits: Dental insurance Health insurance Paid time off Work Location: In person

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