Inside Sales Representative Outdoor Power Equipment & Supply
Hired LLCPosition Overview Hired Employment Agency is seeking a knowledgeable, motivated, and customer-focused Inside Sales Representative for a well-established outdoor power equipment and supply business in Morgantown, WV. Our client specializes in high-quality residential and commercial outdoor equipment, including tractors, lawn mowers, snow removal equipment, attachments, replacement parts, and property maintenance supplies. This position is ideal for someone who enjoys working with people, understands mechanical equipment, and takes pride in helping customers find the right products for their needs. The Inside Sales Representative will serve as a primary point of contact for customers, handling equipment inquiries, processing orders, maintaining inventory records, coordinating with vendors, and supporting daily sales operations. We are looking for more than someone who can answer phones and take orders. We need someone who is willing to learn the equipment, understand the products being sold, develop lasting customer relationships, and take ownership of their responsibilities. Key ResponsibilitiesInside Sales & Customer Relationships Assist residential, commercial, and professional customers with equipment, parts, and supply purchases. Answer incoming phone calls, respond to customer inquiries, and assist walk-in customers. Develop a thorough understanding of the company's equipment, products, attachments, and accessories. Help customers identify equipment and products that best suit their specific applications. Provide accurate information regarding product features, availability, pricing, and compatibility. Prepare sales quotes, estimates, and customer orders. Follow up with prospective customers regarding equipment availability, outstanding quotes, and purchasing decisions. Build and maintain positive relationships with existing customers while identifying opportunities for additional sales. Recommend relevant parts, accessories, attachments, and additional products based on customer needs. Handle customer concerns professionally and work toward timely resolutions. Maintain a welcoming, knowledgeable, and service-oriented sales environment. Product & Equipment Knowledge Become familiar with outdoor power equipment manufacturers and product lines, including Ventrac tractors, Toro lawn mowers, Boss snowplows, and related equipment. Develop knowledge of commercial and residential mowing equipment, snow removal systems, and landscaping attachments. Understand basic equipment specifications, operating capabilities, and common applications. Identify appropriate equipment models, accessories, and replacement parts. Assist customers in determining whether products and attachments are compatible with their existing equipment. Stay informed about new products, manufacturer updates, and seasonal equipment offerings. Coordinate with experienced staff and service personnel when customers have technical questions. Learn to explain equipment differences clearly and confidently to customers with varying levels of experience. Support the scheduling and coordination of equipment demonstrations when needed. Order Processing & Sales Administration Accurately enter customer orders into the company's sales or inventory management system. Process equipment, parts, accessories, and supply orders. Confirm product availability, pricing, quantities, and order details before finalizing transactions. Prepare invoices, purchase orders, sales documentation, and other necessary paperwork. Coordinate special orders and backordered products with suppliers and customers. Monitor outstanding orders and communicate estimated delivery or pickup information. Maintain organized customer records, sales transactions, and order histories. Follow up on orders to ensure accuracy and customer satisfaction. Communicate with vendors regarding product availability, shipping updates, and purchasing needs. Assist with returns, exchanges, and warranty-related documentation acco…