Inside Sales Representative – Lighting & Electrical Distribution

About UsFulham is a global manufacturer of innovative, high quality and cost competitive lighting components and specialty lighting solutions. We use our engineering expertise to provide our clients with cutting edge components with industry leading reliability, advanced intelligence, and superior value, service, and support. Founded and headquartered in California, our ongoing focus and commitment to quality and client satisfaction have enabled us to become one of the most well-respected component manufacturers in the industry. Job Responsibilities: Inside Sales & Sales Support · Support Regional Sales Managers by assisting with customer follow-up, quote management, and sales activities. · Follow up on quotations, open opportunities, and sales leads to help convert opportunities into orders. · Assist in identifying sales opportunities within existing distributor and customer accounts. · Provide product information, pricing, and quotations to customers and channel partners. · Conduct outbound customer and distributor outreach to promote products, support marketing initiatives, and encourage reorder activity. · Coordinate with Sales, Finance, Customer Service, and Logistics teams to ensure customer requirements are met and orders are fulfilled accurately and on time. · Maintain CRM and sales activity records, ensuring opportunities and customer interactions are properly documented. Customer Relationship Management · Provide exceptional service and support to customers, distributors, OEMs, and sales representatives. · Serve as a primary point of contact for order status, product availability, pricing inquiries, and customer account support. · Build and maintain strong working relationships with distributors, electrical agents, OEM customers, and internal stakeholders. · Manage customer accounts and ensure accurate and timely order processing within the Macola ERP system. · Proactively communicate with customers regarding open orders, backorders, shipments, and account needs. Product & Technical Support · Provide customers with product recommendations and basic application guidance. · Assist customers with basic product troubleshooting and coordinate technical support resources when needed. · Participate in ongoing product and industry training to develop a strong understanding of Fulham products, applications, and market segments. Reporting & Administration · Generate sales and customer activity reports as needed. · Maintain accurate customer records, pricing information, and sales documentation. · Support special projects, sales initiatives, and process improvement activities. · Contribute to a positive, collaborative, and customer-focused team environment. Skills & Qualifications / Experience · 2-5 years of experience in inside sales, sales support, customer service, account management, or distributor support roles. · Experience supporting electrical distributors, manufacturers' representatives, OEM customers, or B2B accounts preferred. · Proven ability to build customer relationships and effectively manage multiple priorities. · Proficient in Macola or similar ERP systems, CRM applications, and Microsoft Office Suite (Outlook, Word, Excel). · Strong verbal and written communication skills with a professional and customer-focused approach. · Comfortable conducting proactive customer outreach and quote follow-up activities. · Ability to identify opportunities to increase sales and improve customer satisfaction. · Knowledge of lighting, electrical, electronics, or industrial products preferred. · Detail-oriented, highly organized, and able to work independently in a remote environment. · Positive, team-oriented attitude with a strong sense of accountability and follow-through. Work Schedule & Compensation · Remote work sch…

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