Inside Sales Representative

Job Title: Inside Sales Representative Pay & FSLA Status: D.O.E.; Hourly non-exempt Regular Schedule & Shift: Monday – Friday; Day shift Regular Weekly Hours: Full-time/40 hours per week (overtime as needed) Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1 Paid Sick Time: 40 hours annually Management Position: No Branch Location: Ontario, CA POSITION SUMMARY: Under the direction of the Sales Manager, the Inside Sales & Procurement Representative is responsible for managing select new and existing Factory Built accounts from the office, while working in conjunction with Outside Sales Representatives, and the branches, to maintain and grow business in the Factory Built channel. This position is also responsible for the replenishment and inventory management of designated product lines, price negotiation and supply of products to support the needs of our Factory Built customers. This position will take an active role in training and educating the branches on assigned products, services, and strategies specific to this channel. OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product segment and is customer service and detail-oriented with excellent communication, problem solving, and multitasking skills. COMPENSATION & BENEFITS PACKAGE: Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance + annual reviews with opportunities for pay increases based on employee performance. Medical, dental, and vision insurance up to 70% paid by OrePac. FREE Informed Health Line and Health Advocates. Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution. Flexible Spending Account (FSA) available. FREE Employee Assistance Program (EAP). FREE life and Long-Term Disability (LTD) insurance. Accident, Hospital Indemnity, and Critical Illness plans available. 401K with up to 3% OrePac contribution. Paid time off (PTO) as specified above. Paid sick time as specified above. 7 paid holidays annually. FREE gym membership. Employee discount. ESSENTIAL DUTIES & RESPONSIBILITIES: Maintain and grow customer relationships with new and assigned customer account. Develop and maintain a thorough knowledge of OrePac’s pricing structure and services. Follow up on all generated quotes to ensure that the customer is being serviced and to anticipate potential opportunities to earn new business. Demonstrate and introduce new products, services, and developments to established and new accounts as needed. Participate fully in training sessions, meetings, skill building, and professional development. Process cancellations or changes in quotes and sales orders and communicate the changes with appropriate departments. Process customer quotes, orders, and RMA’s when needed. Coordinate and resolve customer concerns, including delivery errors, short shipments, and returns of damaged product. Demonstrate thorough product knowledge in all communications. Create and approve purchase orders to replenish assigned products using a combination of historical trends, current demand, and provided sales forecasts. Provide accurate and proactive communication with branches on the status of purchase orders, products, and product supply matters. Provide technical product information to internal & external parties. Maintain a clear view of the competitive landscape and the ability to effectively communicate OrePac’s value proposition, including but not limited to, effective use of available marketing resources, product offerings, and sales strategies. Assess customers’ wholesale inventory needs and offer solutions specific to the channel’s needs to increase their business with OrePac Building Products. Identify and support customer sales needs including educationa…

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