Inside Sales Representative – Building Materials, Doors, Windows & Millwork

Job Summary Are you looking for a career opportunity with a very successful company? Fairview Millwork is a 73 year young, family-owned and operated millwork, building materials and kitchen design company that has openings for Experienced Inside Millwork Sales People in our Bridgewater, MA location. Building Materials Industry experience is a must! Position Overview We are seeking an experienced and customer-focused Inside Sales Representative to join our building materials team. This position focuses on sales and customer support for doors, windows, interior and exterior trim, and millwork products. The successful candidate will work closely with contractors, builders, remodelers, architects, and homeowners to prepare quotes, process orders, review specifications, and coordinate projects from the initial inquiry through delivery. Candidates with experience in building materials sales, door and window estimating, millwork takeoffs, and contractor account management are strongly preferred. Key Responsibilities Inside Sales & Customer Service Develop and maintain strong relationships with contractors, builders, remodelers, and established customer accounts. Respond to customer inquiries by phone, email, and in person. Provide product recommendations, pricing, availability, and lead-time information. Identify additional sales opportunities and help grow existing customer accounts. Deliver professional, timely, and accurate customer service. Doors, Windows & Millwork Prepare detailed quotes and estimates for doors, windows, interior and exterior trim, and related building materials. Review door and window schedules, specifications, sizes, handing, swing, materials, finishes, and hardware requirements. Assist with millwork takeoffs, including casing, baseboard, crown molding, and other trim packages. Review customer plans and material lists to help ensure accurate quantities and product selections. Work with manufacturers and vendors to obtain pricing, product specifications, and availability. Help customers identify suitable products based on project requirements and budget. Order Processing & Project Coordination Enter and manage customer orders accurately from quote approval through fulfillment. Verify measurements, quantities, product specifications, and special-order details before submitting orders. Coordinate with purchasing, warehouse, delivery, outside sales, and vendor representatives. Monitor order status, production schedules, lead times, backorders, and delivery dates. Resolve order discrepancies, shortages, damages, and other customer concerns promptly. Follow up with customers to ensure orders are completed accurately and on schedule. Administrative & Sales Support Maintain organized customer files, quotations, purchase orders, and sales records. Update pricing information and product details as needed. Support outside sales representatives with estimates, order preparation, and customer follow-up. Assist with inventory inquiries, vendor communications, and product research. Use company software and computer systems for quoting, order entry, and sales tracking. Qualifications & Experience Previous experience in building materials, lumberyards, door and window distribution, or millwork sales. Strong knowledge of doors, windows, trim, and related construction products. Experience preparing estimates, material takeoffs, and detailed customer quotations. Ability to read construction plans, door schedules, window specifications, and material lists. Familiarity with measurements, product sizing, hardware, finishes, and special-order requirements. Experience working with contractors, builders, and trade professionals. Strong computer, organizational, communication, and customer service skills. Ability to manage multiple projects and deadlines in a fast-paced environment. Preferred Qualifications Experience with commercial or residential door and window packages. Knowledge of interior and exterior millwork products and trim …

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