Inside Sales Representative

Job Description: Inside Sales Representative Industry: Wire Products / Recycling Industry Company: American Baling products, Inc. Department: Sales Reports To: Company Management Work Arrangement: Remote / Work from Home Salary Commensurate with experience Position Summary The Inside Sales Representative provides administrative, logistical, inventory management, and customer service support to a team of three outside sales representatives selling wire products to customers in the recycling industry. This position plays a critical role in coordinating the order-to-delivery process, communicating with customers and wire mills, arranging freight transportation, assisting management with inventory planning, and ensuring accurate and timely order fulfillment. The Inside Sales Representative also works closely with the company’s Production Manager to coordinate production schedules, confirm estimated ship dates for customer orders, and communicate scheduling updates or potential delays to the sales team and customers. The ideal candidate is highly organized, detail-oriented, and responsive, with strong communication and problem-solving skills. This individual will serve as a key point of contact between customers, sales representatives, wire mills, freight carriers, and management to help ensure a smooth and efficient sales operation. This is a work-from-home position that requires the ability to work independently, manage competing priorities, and maintain effective communication with the sales team and other business partners. Occasional travel to the company’s home office may be required. Essential Duties and Responsibilities 1. Order Processing and Customer Service Receive, enter, review, and process customer purchase orders in the company’s ERP system accurately and in a timely manner. Verify product specifications, quantities, pricing, delivery requirements, and shipping instructions. Provide customers with order acknowledgments, shipment updates, delivery information, and other requested documentation. Respond to customer inquiries regarding order status, product availability, pricing, and delivery schedules. Coordinate with outside sales representatives to address customer needs, resolve order issues, and maintain strong customer relationships. Monitor open orders and proactively communicate potential delays or other issues that may affect customer commitments. 2. Wire Mill Coordination and Purchasing · Coordinate with the company’s Production Manager to review production schedules and confirm estimated ship dates for customer orders. · Monitor production progress and follow up on orders to ensure that anticipated ship dates remain accurate and customer delivery commitments can be met. · Communicate production schedule changes, potential delays, and revised ship dates to the appropriate outside sales representatives and customers. · Coordinate production priorities with the Production Manager and sales team as needed to address customer requirements and scheduling conflicts. · Prepare and transmit purchase orders to wire mills and other suppliers based on customer requirements and inventory needs. · Confirm that supplier purchase orders accurately reflect product specifications, quantities, pricing, packaging, and delivery instructions. · Follow up with wire mills to confirm order acceptance, production schedules, and anticipated delivery dates. · Monitor mill production and shipment schedules to help ensure delivery commitments are met. · Maintain regular communication with suppliers regarding order changes, production delays, shortages, and other issues. · Coordinate with sales representatives and customers when supplier schedules or product availability change. · Maintain accurate records of supplier purchase orders, confirmations, and delivery commitments. 3. Inventory Management Support Assist management with monitoring …

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