Inside Sales Representative

Who You Are: Your mission at Flowstar is to provide fast, accurate and technically sound solutions to our customers while supporting our Territory Managers and vendor partners throughout the sales process. You will take ownership of customer inquiries from initial request through quotation, order and delivery, balancing technical fit, responsiveness and commercial success. About the Role: Receive and qualify customer inquiries and determine technical, commercial and delivery requirements. Assist customers and Territory Managers with product selection and basic application support. Create, maintain, and manage business partner data in SAP . Prepare accurate and timely quotations including product selection, costing, pricing, freight, lead time and commercial terms. Enter orders accurately and coordinate internally to ensure commitments are met. Maintain accurate and updated records and notes on sales opportunities, quotes, and orders and attach the relevant correspondence and documents to SAP. When applicable or required, inspect the goods to ensure order accuracy and quality. Expedite orders and follow-up with procurement on open orders to ensure they arrive on time. Follow-up on an ongoing basis until goods are shipped and delivered. Assist with training and development of entry-level peers. Attend and participate in sales meetings and provide status of ongoing orders. Provide back up for colleagues when required. Resolve problems, delivery issues, warranty issues, returns and customer complaints. Continually develop technical expertise of products. Occasional travel within North America for training & development. All other duties as assigned. Preferred Experience: Post-secondary technical education or equivalent experience. Experience in sales of process equipment, rotating equipment, valves or instrumentation. Experience with SAP, Salesforce (or other ERP & CRM systems). Competencies: Dealing With Ambiguity Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle. Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner. Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars. Pay: $55,000.00-$75,000.00 per year Benefits: Dental care Extended health care On-site parking Paid time off Work Location: In person

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