Inside Sales & Operations Coordinator – Security Distribution

About Alpha Intercom Alpha Intercom is a family-owned Canadian security equipment distributor established in 1986, with locations in Montreal and Toronto. We specialize in IP video intercoms, access control, video surveillance, and networking solutions, working with brands such as Akuvox, Uniview, and ZYCOO. We are looking for a motivated and organized Inside Sales & Operations Coordinator to join our growing Toronto branch. Job Overview This is a hands-on position combining inside sales, customer service, order processing, inventory management, and daily branch operations. You will work directly with company leadership, assisting security installers, contractors, and integrators with product inquiries, quotations, and orders. We are looking for someone who is dependable, proactive, enjoys learning about technology, and is comfortable handling different responsibilities throughout the day. Key Responsibilities Inside Sales & Customer Service Answer incoming calls, emails, and walk-in customer inquiries. Prepare customer quotations and follow up on sales opportunities. Assist customers with product selection, pricing, and availability. Process orders, invoices, and payments. Build and maintain relationships with existing customers. Provide basic product demonstrations. Operations & Inventory Prepare and package orders for shipping or customer pickup. Receive shipments and verify product quantities. Maintain accurate inventory records and organize stock. Coordinate shipping, deliveries, and backorders. Maintain an organized showroom and warehouse. Update customer information and order records. Technical Product Assistance Learn our intercom, access control, CCTV, and networking product lines. Provide basic product information and recommendations. Assist with simple technical inquiries after training. Escalate complex technical issues when necessary. Sales Development & Additional Tasks During quieter periods, you will proactively: Follow up on outstanding quotations and inactive customers. Contact potential new dealers and installers. Assist with website product updates and pricing. Support email marketing campaigns and promotions. Maintain showroom displays and demo equipment. Complete technical product training. Help improve internal procedures and workflows. Qualifications Required Experience in customer service, sales, retail, or administration. Strong verbal and written English communication skills. Good computer and organizational skills. Ability to multitask and work independently. Strong attention to detail and a positive attitude. Comfortable handling inventory and preparing shipments. Willingness to learn technical products. Assets Experience in inside sales or wholesale distribution. Knowledge of CCTV, access control, intercoms, or networking. Experience with QuickBooks or inventory software. French language skills. Previous security industry experience is not required. Full product training will be provided. What We Offer Pay: $19.00–$21.00 per hour , depending on experience. Full-time, permanent employment. Monday–Friday schedule. Product and technical training. Opportunity to learn and grow in the security distribution industry. Hands-on experience in a growing Canadian business. Potential career advancement into branch leadership. Work Location Alpha Intercom Toronto Inc. 2201 Finch Avenue West, Unit 24 North York, ON M9M 2Y9 Work arrangement: In person How to Apply Please submit your résumé through Indeed. We're looking for someone who is reliable, organized, eager to learn, and interested in growing with our company. Pay: $39,520.00-$43,680.00 per year Work Location: In person

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