Inside Sales Manager

Whitecrow, Inc Position Title: Inside Sales Manager Classification: Full-Time, Exempt Department: 3Pl Operations Report To: CEO BASIC FUNCTION: The Inside Sales Manager is responsible for leading the inside sales team, driving new business development, and supporting revenue growth through prospecting, customer engagement, quoting, and account development. This role will develop sales strategies, monitor team performance, and work closely with Operations and Customer Service to ensure a high level of customer satisfaction. PRIMARY JOB FUNCTIONS: Lead, coach, and manage the Inside Sales team to achieve sales goals and performance targets. Develop and execute strategies for lead generation, prospecting, and new customer acquisition. Identify and pursue new business opportunities within the logistics, transportation, warehousing, and 3PL markets. Manage the sales pipeline, track opportunities, and ensure consistent follow-up with prospects. Prepare and negotiate pricing, quotes, proposals, and service solutions. Build and maintain strong relationships with prospective and existing customers. Monitor sales activity, conversion rates, revenue, and other key performance indicators. Conduct regular team meetings, performance reviews, and sales coaching sessions. Collaborate with Operations and Customer Service to ensure successful customer onboarding and ongoing service. Research market trends, competitors, and potential business opportunities. Assist with developing sales forecasts, budgets, and performance reports. Maintain accurate customer and sales information in the company CRM. Ensure the sales team follows company policies, processes, and customer service standards. Support management with special projects and other sales initiatives as needed. MINIMUM QUALIFICATIONS: 4+ years of inside sales, business development, or account management experience. 1–2+ years of sales management or team leadership experience preferred. Experience in logistics, transportation, freight forwarding, warehousing, or 3PL strongly preferred. Proven ability to generate new business and meet or exceed sales goals. Strong communication, negotiation, and presentation skills. Excellent organizational and follow-up skills. Strong analytical and problem-solving abilities. Proficiency with CRM systems, Microsoft Office, and sales reporting tools. Ability to work independently while effectively leading a team. KEY COMPETENCIES: Sales Leadership: Ability to motivate, coach, and develop a high-performing sales team. Business Development: Strong ability to identify, qualify, and convert new business opportunities. Strategic Thinking: Ability to develop and execute sales strategies aligned with company revenue goals. Communication: Excellent verbal and written communication skills with the ability to communicate effectively with customers, employees, and leadership. Negotiation: Strong negotiation and closing skills with the ability to develop mutually beneficial solutions. Customer Focus: Commitment to understanding customer needs and delivering exceptional service. Pay: $90,000.00 - $110,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): Experience in logistics, transportation, freight forwarding, warehousing, or 3PL strongly preferred. 4+ years of inside sales, business development, or account management experience Ability to work independently while effectively leading a team. Work Location: In person

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