Inside Sales & Logistics Coordinator

About Niagara Oast House Brewers Niagara Oast House Brewers is a leading small-batch brewery located in the heart of Niagara-on-the-Lake, Ontario. As a pioneer in farmhouse-style brewing, we are committed to crafting premium beers that reflect our passion for quality, creativity, and the local community. We are seeking a highly organized, motivated, and customer-focused Inside Sales & Logistics Coordinator professional to support our sales operations, customer relationships, order processing, and delivery coordination. The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities while ensuring excellent customer service and smooth daily operations. Key Responsibilities Inside Sales & Customer Service  Respond to customer inquiries through phone and email, providing accurate product information, pricing, and promotional updates.  Build and maintain strong relationships with existing customers, wholesale accounts, and retail partners.  Support sales growth by identifying new opportunities, following up on leads, and strengthening existing customer accounts.  Address customer concerns professionally and ensure a positive experience throughout the sales and order process.  Collaborate with the sales team to support account management and achieve business objectives. Order Processing & Sales Coordination  Receive, review, and process customer orders, ensuring accuracy in pricing, quantities, and order details.  Prepare sales orders, invoices, and supporting documentation.  Monitor outstanding orders and coordinate with internal teams to ensure timely fulfilment.  Maintain accurate customer records, sales transactions, and order information.  Assist with sales reporting, order tracking, and administrative support for the sales team. Logistics & Delivery Coordination  Coordinate daily delivery schedules and routes with drivers, warehouse staff, and internal teams.  Ensure orders are organized and ready for dispatch according to customer requirements.  Communicate delivery schedules, instructions, and changes to customers and drivers.  Monitor deliveries, address scheduling conflicts, and resolve delays or delivery discrepancies.  Maintain accurate delivery records and coordinate with operations to support efficient product distribution. Inventory & Administrative Support  Monitor inventory levels, coordinate product availability with production and warehouse teams, and report shortages or discrepancies.  Assist with inventory tracking, stock movement, and order reconciliation.  Maintain organized spreadsheets and records using company systems.  Identify opportunities to improve order processing, customer service, and logistics procedures.  Provide general administrative support to ensure smooth daily operations. Qualifications & Requirements  Previous experience in inside sales, sales coordination, customer service, logistics, or order processing.  Experience in the brewery, beverage, wholesale, distribution, or hospitality industry is considered an asset.  Strong organizational and time management skills with the ability to manage multiple priorities.  Excellent verbal and written communication skills with a customer-focused approach.  Strong attention to detail when managing orders, invoices, inventory, and delivery documentation.  Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.  Experience with CRM, inventory management, or order processing software is an asset.  Strong problem-solving abilities and adaptability in a fast-paced environment.  Ability to work independently and collaborate effectively with sales, production, and operations teams. What We Offer  Professional growth and development opportunities. Schedule  Flexibility may be required based on business and operational needs. How to Apply If you are organized, customer-focused, and enjoy coordinating sales and logistics in a fast-paced environment, we would love to hear from you…

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