Inside Sales & Dispatch Coordinator

Pittsburgh / Monroeville, PA | Full-Time | In-Office Earn $60,000–$65,000+ | $36,000 Base Salary + Performance-Based Commission Ready to turn your people skills into a rewarding career? Are you good on the phone, quick on your feet, and the person who can keep things moving when several things happen at once? We're a growing Pittsburgh-area locksmith company looking for a confident, motivated Inside Sales & Dispatch Coordinator to help customers get the service they need, coordinate technicians, and keep daily operations running smoothly. No locksmith experience? No problem. We'll teach you the industry. We're more interested in your communication skills, work ethic, problem-solving ability, and drive to succeed. If you've worked in inside sales, customer service, automotive service advising, dispatch, call centers, or home services, this could be an opportunity to put your experience to work in a new industry. Why Consider This Opportunity? Strong earning potential: $36,000 base salary plus performance-based commissions, with on-target earnings of approximately $65,000. Learn a new industry: We'll train you on the locksmith side of the business. Make an immediate impact: Your conversations and decisions help turn customer inquiries into service jobs. Variety every day: Balance sales, customer communication, technician coordination, and problem-solving. Room to grow: Join an expanding business where dependable, high-performing team members can grow alongside the company. A hands-on team: Work directly with the people making the business successful—not through layers of corporate bureaucracy. What You'll Do You'll be the connection between customers, technicians, and the office. Your job is to help turn incoming service requests into completed jobs while keeping customers informed and technicians productive. Sell the service: Answer incoming inquiries, understand customer needs, explain options, address pricing concerns, and help close service calls. Keep technicians moving: Dispatch jobs, coordinate schedules, and adjust assignments as priorities change. Solve problems: Help resolve customer questions, job delays, pricing issues, and unexpected situations. Coordinate the details: Communicate with technicians in the field, prepare job receipts, help determine pricing, and coordinate parts and supplies. Manage multiple priorities: Keep track of open jobs, follow-ups, and customer communications without losing sight of the details. Help grow the business: Recognize opportunities to develop commercial accounts and strengthen customer relationships. This isn't a job where you'll sit back and wait for instructions. You'll have an active role in helping the team deliver excellent service and grow the business. What Makes Someone Successful Here? We're looking for someone who enjoys talking with people, takes ownership, and knows how to get things done. You may be a great fit if you: Communicate confidently and professionally over the phone. Enjoy sales and know how to respond to questions or objections without being pushy. Stay organized when several customers or jobs need attention. Think clearly under pressure and find practical solutions. Follow through on commitments and take responsibility for your work. Show up on time, bring a positive attitude, and treat customers and coworkers with respect. Are comfortable learning new systems, services, and pricing. Want to build a career rather than simply punch a clock. Experience is helpful, but attitude, aptitude, and dependability matter most. We welcome candidates from inside sales, customer service, dispatch, call centers, automotive service advising, HVAC, plumbing, roofing, restoration, and other customer-facing service businesses. Locksmith experience is not required. Compensation & Schedule Base salary: $36,000 annually Performance-based commission: Additional earnings based on results On-target earnings: Approximately $65,000 annually Employment: Full-time, in-office…

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