Inside Sales Associate

About the Company: Wilspec Technologies, Inc., headquartered in Oklahoma City, designs and manufactures Pressure Controls, Pressure Sensors, Electrical Controls and Valve and Line Components for HVAC/R, Automotive, Rail and other general industrial markets throughout the world. Wilspec develops each product based on specific customer needs; from first concept and prototype, through agency certification, and finally to full production. The challenge lies in the numerous combinations of variables at play in our customers' applications. The Wilspec product ranges from heat pump systems and commercial cooling, to beverage and ice machines, data and telecom cooling, mobile/transport refrigeration and high-volume residential AC. These are just some of the industries we work in and serve. Job Description Responsibilities listed below are including but not limited to, Experienced candidate to work with customers and outside sales account managers and outside sales reps to identify needs and maintain business relationships. Candidate will manage current customers through phone and email communications to maintain strong business relationships and retain clear communication regarding order status and order processing. Candidate will also be required to maintain and develop existing and potential inside sales accounts. Heavy data entry and phone time required and light domestic travel could be required. The Inside Sales Representative must be an independent thinker, trouble-shooter, self-motivated, detail-oriented team player and able to multi-task in a fast paced business environment. This candidate must demonstrate a proven ability to interface with customers over the phone on a daily basis to resolve issues and answer questions, while maintaining positive customer management skills and excellent telephone etiquette. The ability to turn negative issues into positive outcomes will be required and understanding the timing of conversations is a must. Maintaining a flexible attitude and open mind is key and providing a quick response to customers within 24 hours of incoming emails is a goal every day. Because of the global nature of our company, candidates who enjoy a multi-cultural work environment do very well. Requirements Candidate must ensure the upmost care of our customers to build trust and confidence in the Wilspec brand. Minimum of 1-3 years customer account management/inside sales experience. Strong domestic and international customer management experience and comfortable telephone manner. Strong proficiency in Microsoft Word, Excel, and good knowledge of SAGE accounting system necessary to perform duties. Desire to set goals in upselling/Inside Sales. Logistics understanding - International Shipping/Receiving and Customs clearance experience. HVAC knowledge also a plus. Language skills in Mandarin, German or Spanish are always helpful due to our international locations and employees. Self-motivated, flexible-minded, collaborative work style and professional demeanor required with other team members, customers and outside professional contractors. Excellent command/proficiency in Microsoft Office. (Word, Excel, Outlook, PowerPoint, Access, Teams, etc.) Interest in diverse working environment a plus. Good to excellent driving record. Background check. Up to 20% Travel. (Domestic and International) Required experience: Inside Sales/Customer Service/Account Management: 1-3 years Job Type: Full-time Pay: $50,000.00 - $70,000.00 per year Benefits: 401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Work Location: In person

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