Inside Sales Associate
Traffic Safety SuppliesJoin Traffic Safety Supplies, a Helix Traffic Solutions Company! About Traffic Safety Supplies Traffic Safety Supplies serves Virginia and Maryland with a comprehensive range of traffic safety equipment, work zone materials, personal safety gear, and signage. Its capabilities include fast-turn manufacturing of MUTCD-compliant construction, street, regulatory, and warning signs, as well as equipment repair services, trade-in options, and consignment solutions. As part of the Helix Traffic Solutions family of companies, Traffic Safety Supplies combines specialized product knowledge and responsive regional service with the resources and support of a leading national organization. About Helix Traffic Solutions Helix Traffic Solutions is a national family of specialized operating companies providing traffic control, work zone safety, and roadway infrastructure services across the United States. Our shared mission is to protect lives every day through superior traffic and infrastructure solutions. Job Summary: We are seeking a motivated, customer-focused, and detail-oriented Inside Sales Associate to join our team. This position is responsible for proactively engaging with customers throughout the entire sales cycle by phone, email, and in person. The Inside Sales Associate provides exceptional customer service, develops lasting customer relationships, generates new sales opportunities, and supports the daily operations of the sales team. This role offers the opportunity to grow through product training, team collaboration, and career development. Key Responsibilities: Build and maintain strong relationships with new and existing customers to grow your book of business. Generate new sales opportunities. Assist customers in the showroom and process orders received by phone, email, and walk-in traffic. Proactively ask customers about their projects to recommend complete solutions, not simply process transactions. Actively recommend complementary products to maximize customer satisfaction and sales. Generate customer quotes and accurately enter sales orders into the system. Follow up on customer quotes, leads, and sales opportunities to increase revenue. Research and qualify new leads while identifying opportunities for business growth. Drive counter sales by identifying upsell and cross-sell opportunities. Learn and maintain a thorough understanding of company inventory, products, and industry applications. Learn products available through vendors that may not be stocked locally and coordinate special orders with Purchasing. Educate customers on product features, benefits, current promotions, and DOT specifications. Develop a working knowledge of MUTCD/DOT traffic control standards to properly assist customers with compliant products. Work closely with outside sales representatives regarding customer needs, requirements, and sales opportunities. Communicate effectively with customers and internal departments regarding order status, requests, and product availability. Work closely with the Branch Manager, Purchasing department, and Sign Department to fulfill customer requests and source special-order items. Resolve customer concerns promptly while maintaining a high level of customer satisfaction. Assist team members with quotes, follow-up calls, cold calling, and other sales-related tasks as needed. Pull customer orders accurately and safely load customer vehicles as needed. Assist with warehouse duties during busy periods. Assist with annual inventory counts and continuously improve inventory organization and storage methods. Stay current on company products, systems, and technology through ongoing training Coordinate custom sign orders by gathering customer specifications, entering orders accurately, and communicating with the sign department throughout production. Restock showroom displays and lobby merchandise to maintain a professional and well-stocked sales floor. Complete opening, closing, and daily housekeeping duties to maint…