Inside Sales and Service Representative - Order Management

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: Inside Sales & Service Representative - Order Management Location: Pomona, CA; San Diego, CA or Phoenix, AZ About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview This is an Inside Sales & Service Representative - Order Management position based out of one of the following Customer Centers: Pomona, CA; San Diego, CA; or Phoenix, AZ. This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to special projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities. Responsibilities Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery. Accurately enter, manage and balance sales and service agreements. Follow up with customers and outside sales team to provide order status updates. Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed. Ensure the order process is complete and error-free. Manage outside purchases and product transportation expenses effectively and efficiently. Ensure environmental, health and safety compliance. Operate forklift within compliance as needed. Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements. Prepare all sales and activity reports, presentations, studies and research as requested. Mentor peers and share best practices with those less experienced as needed. Requirements 2+ years of experience in customer service-related role 2+ years of experience using Microsoft Office computer applications Core Competencies Technical background highly preferred Excellent verbal and written communication skills Customer service focus – understand the need, solve problems, and respond in an efficient manner Organizational skills – ability to manage time and multi-task. Preferences Associate or bachelor's degree in engineering or a similar technical field Technical background Experience using Salesforce Travel & Work Arrangements/Requirements This position will be based in one of the above Customer Centers, and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%). Pay…

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