Inside Sales and Parts Sourcing Specialist

Inside Sales and Parts Sourcing Specialist Heavy Duty Truck and Trailer Parts Location: Indianapolis, Indiana | Employment: Full time, on site Pay range: $24–$30 per hour, depending on relevant experience and qualifications Help our sales team deliver the right parts Total Truck Parts, Inc. is seeking an experienced parts professional to support our Indianapolis outside sales team. You will research the correct parts, prepare quotes, process orders, and source products to fulfill customer needs. Your practical knowledge of Indianapolis area vendors will help us respond quickly, reduce customer downtime, and protect gross profit. This role is ideal for someone who knows heavy duty truck and trailer parts, enjoys solving sourcing problems, and takes ownership of an order from the initial request through fulfillment. What you will do · Partner with outside sales representatives to handle customer requests, prepare quotes, enter orders, and communicate order status so representatives can spend more time with customers. · Identify the correct parts using electronic catalogs, VINs, serial numbers, application details, measurements, photos, and manufacturer cross references. Confirm fit and suitability before recommending substitutes. · Locate available inventory within Total Truck Parts and source unavailable products through approved local vendors, manufacturers, and distribution partners. · Use established knowledge of Indianapolis area suppliers, their product specialties, inventory availability, delivery schedules, and pickup options to fulfill urgent requests. · Prepare accurate quotes that account for purchase cost, freight, core charges, delivery requirements, and company pricing and margin guidelines. Follow up on open quotes with the outside sales team. · Confirm supplier pricing, availability, lead times, and return conditions before committing to customers. Obtain approvals for purchases or pricing outside your authority. · Coordinate with purchasing, warehouse, and delivery staff to move orders through fulfillment. Track special orders and backorders, resolve shortages, and communicate delays promptly. · Maintain accurate customer, quote, order, and sourcing records in the business system. Help resolve incorrect parts, returns, and core issues, and share recurring product needs and useful vendor information with the team. What you bring · Demonstrated experience identifying, quoting, and sourcing heavy duty truck and trailer parts in a distributor, dealership, repair, or fleet environment. · Working knowledge of Indianapolis area parts vendors and established professional contacts you can use to confirm availability and solve sourcing problems. · Ability to research applications, cross reference part numbers, evaluate alternatives, and recognize when additional technical verification is needed. · Comfort using electronic parts catalogs, order entry or ERP systems, email, and basic spreadsheets, with accurate typing and data entry. · Understanding of selling price, cost, gross margin, freight, and core charges, and how these affect a profitable quote. · Strong follow through, clear communication, and the ability to prioritize urgent requests while supporting multiple sales representatives and customers. Preferred experience · Three to five or more years of heavy duty parts experience, including work in the Indianapolis market. · Experience supporting outside sales representatives or managing complex customer orders and commercial quotes. · Familiarity with AutoPower or a comparable parts distribution business system. · Broad knowledge of truck and trailer systems, including brakes, air systems, suspension, wheel ends, drivetrain, electrical, and cooling components. How success will be measured Success means accurate orders, timely quotes, dependable sourcing, clear status updates, and fewer a…

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