Inside Sales / Account Representative | Order Management & Supply Chain Solutions

Inside Sales / Account Representative | Order Management & Supply Chain Solutions Location: City of Industry, CA Job Type: Full-time Base Salary: $60,000–$80,000 per year + commission Work Schedule: Hybrid, with office days on Monday, Wednesday, and Friday About the Opportunity You can replace the opening with this to explain the company’s services and what the person will help customers with: About the Company & Opportunity Niwota Solutions is partnering with a logistics and supply chain solutions company that helps importers and beneficial cargo owners (BCOs) coordinate international transportation and manage the movement of their orders. Its services bring together order management, ocean freight, and supply chain coordination to help customers plan shipments, improve visibility, and keep their business moving. We are seeking an Inside Sales / Account Representative who can understand customers’ import and supply chain needs and help connect them with the company’s services. You will work closely with customers and internal teams to coordinate quotations, communicate service options, and build lasting account relationships. The initial focus will be managing existing customer accounts and learning the company’s solutions and processes. As you gain experience and confidence, there may be opportunities to expand existing accounts and develop new customer relationships. Relevant experience with an NVOCC, freight forwarder, BCO, or importer is required; previous sales experience is not. This is an opportunity for a customer service, operations, or account support professional who understands international shipping and wants to grow into a more commercially focused role. Key Responsibilities Serve as a primary point of contact for assigned customer accounts and build strong relationships. Understand customers’ order management, shipping, and supply chain requirements. Respond to customer inquiries and coordinate pricing, quotations, and service proposals with internal teams. Follow up on quotations and customer requests to retain business and support account growth. Work closely with operations to communicate customer requirements, monitor service progress, and help resolve issues. Keep customers informed through timely, accurate updates. Maintain accurate account information, communication records, and sales activities in the company’s systems. Identify opportunities to introduce additional services to existing customers. As training progresses and responsibilities expand, support outreach and the development of new customer relationships. Qualifications Required experience working for an NVOCC, freight forwarder, BCO (beneficial cargo owner), or importer in a role involving international shipping or supply chain coordination. Experience in customer service, account management, operations, pricing, or sales support within these businesses is welcome. Previous sales experience is not required. Working knowledge of ocean freight, import processes, and the coordination of international shipments. Strong verbal and written communication skills, with the ability to understand customer needs and build relationships. Ability to manage multiple accounts, prioritize requests, and follow through consistently. Strong attention to detail when coordinating quotations and maintaining customer information. Ability to collaborate with sales, pricing, and operations teams. Proficiency in Microsoft Office; experience with CRM or logistics systems is a plus. Willingness to learn the company’s solutions, manage existing accounts, and potentially grow into business development. Ability to work in the City of Industry office on Monday, Wednesday, and Friday. Compensation & Work Arrangement Annual base salary of $60,000–$80,000, depending on experience and qualifications. Commission opportunities in addition to base salary. Hybrid work schedule with three designated office days per week. Benefits …

View the full posting and apply