Inside Sales / Account Representative | Order Management & Supply Chain Solutions

Inside Sales / Account Representative | Order Management & Supply Chain Solutions Location: City of Industry, CA Job Type: Full-time Base Salary: $60,000–$80,000 per year + commission Work Schedule: Hybrid, with office days on Monday, Wednesday, and Friday About the Opportunity Niwota Solutions is partnering with a logistics and supply chain solutions company to hire an Inside Sales / Account Representative. The initial focus will be managing existing customer accounts, learning the company’s services and processes, and working closely with internal teams to support customers’ order management and supply chain needs. As you gain experience and confidence, there may be opportunities to expand existing accounts and develop new customer relationships. Relevant industry experience is required, but previous sales experience is not. This opportunity is ideal for a logistics customer service, operations, or account support professional who enjoys building customer relationships and is interested in growing within sales. Key Responsibilities • Serve as a primary point of contact for assigned customer accounts and build strong relationships. • Understand customers’ order management, shipping, and supply chain requirements. • Respond to customer inquiries and coordinate pricing, quotations, and service proposals with internal teams. • Follow up on quotations and customer requests to retain business and support account growth. • Work closely with operations to communicate customer requirements, monitor service progress, and help resolve issues. • Keep customers informed through timely, accurate updates. • Maintain accurate account information, communication records, and sales activities in the company’s systems. • Identify opportunities to introduce additional services to existing customers. • As training progresses and responsibilities expand, support outreach and the development of new customer relationships. Qualifications • Required experience working for an NVOCC, freight forwarder, BCO (beneficial cargo owner), or importer in a role involving international shipping or supply chain coordination. • Experience in customer service, account management, operations, pricing, or sales support within these businesses is welcome. Previous sales experience is not required. • Working knowledge of ocean freight, import processes, and the coordination of international shipments. • Strong verbal and written communication skills, with the ability to understand customer needs and build relationships. • Ability to manage multiple accounts, prioritize requests, and follow through consistently. • Strong attention to detail when coordinating quotations and maintaining customer information. • Ability to collaborate with sales, pricing, and operations teams. • Proficiency in Microsoft Office; experience with CRM or logistics systems is a plus. • Willingness to learn the company’s solutions, manage existing accounts, and potentially grow into business development. • Ability to work in the City of Industry office on Monday, Wednesday, and Friday. Compensation & Work Arrangement • Annual base salary of $60,000–$80,000, depending on experience and qualifications. • Commission opportunities in addition to base salary. • Hybrid work schedule with three designated office days per week. Benefits Medica, Dental & Vision 401(k) Vacation Personal/Sick Leave Holidays How to Apply Please submit your resume through Indeed. Candidates with relevant NVOCC, freight forwarding, BCO, or importer experience are encouraged to apply, including those looking to transition from customer service or operations into an account-focused sales role. Hiring Requirement: A background check is required as part of the hiring process.

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