Inside Parts Counter Sales - Heavy Equipment

At ROMCO Equipment Co. , our customers are the people who build Texas, and we're proud to help them get the job done. Since 1961, ROMCO has been a trusted partner to the construction, mining, and infrastructure industries, providing world-class equipment, parts, service, and support across Texas. We are currently seeking a motivated, customer-focused Parts Counter Salesperson to join our Fort Worth branch and support the North Texas Region . This role is ideal for someone who enjoys helping customers, solving problems, managing inventory, and working in a fast-paced environment where their contributions directly impact customer success. ROMCO represents some of the industry's leading equipment manufacturers, including Volvo Construction Equipment, and GOMACO paving solutions . Essential Functions & Responsibilities Customer Service & Parts Sales · Process customer and vendor parts requests through walk-in, phone, and internal sales channels. · Assist customers in identifying and sourcing the correct parts for their equipment needs. · Provide accurate pricing, availability, and order status information. · Deliver exceptional customer service and build long-term customer relationships. Inventory Management & Warehouse Operations · Maintain inventory accuracy through proper receiving, stocking, and inventory control procedures. · Assist with cycle counts and physical inventories. · Receive, inspect, unload, and stock incoming parts shipments. · Monitor inventory levels and communicate stock replenishment needs. · Maintain a clean, organized, and safe warehouse and parts department. Purchasing & Order Processing · Process sales orders, purchase orders, receiving transactions, credits, and returns. · Purchase and expedite parts and materials as needed. · Coordinate special parts returns, warranty shipments, and core returns to manufacturers. · Reconcile invoices, purchase records, and inventory transactions. · Maintain accurate records and filing of parts-related documentation. Team Support · Support service and sales departments by ensuring timely parts availability. · Assist with inventory adjustments and reporting. · Collaborate with warehouse personnel and other departments to improve operational efficiency. · Perform other duties as assigned. Knowledge, Skills & Abilities · Excellent customer service and relationship-building skills. · Strong verbal and written communication abilities. · Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines. · High level of accuracy and attention to detail. · Proficiency with Microsoft Office, email, and inventory systems. · Mechanical aptitude and basic knowledge of construction or heavy equipment. · Ability to work effectively with customers, vendors, technicians, and internal teams. · Self-motivated with strong follow-up and problem-solving skills. · Bilingual (English/Spanish) preferred. Education & Experience · High school diploma or equivalent required. · Previous experience in parts sales, counter sales, inventory management, customer service, or a related field preferred. · Experience in heavy equipment, construction equipment, trucking, automotive, agricultural equipment, industrial parts, or a similar industry is highly desirable. · Experience using electronic parts catalogs or inventory management systems preferred. · Knowledge of heavy equipment parts and components is a plus. Why Join ROMCO? · Join a respected Texas company with more than 65 years of success. · Work with industry-leading equipment brands. · Competitive compensation and comprehensive benefits package. · Career growth and advancement opportunities. · Collaborative team environment focused on customer success. · Make…

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