Information Assurance / Cyber Fleet Support Representative
TPS Associates, Inc.Company: TPS Associates, Inc. Location: MCAS New River, NC/ Remote / Hybrid Security Clearance: Active DoD Secret Clearance Required (Must be eligible for a CAC) Travel: 10–20% (Typically one 2-to-3-day trip per month to fleet squadrons) Position Overview TPS Associates, Inc. is seeking a highly skilled, motivated, and autonomous Information Assurance / Cyber Fleet Support Representative (FSR) to join our team. In this critical role, you will act as a primary technical and cybersecurity liaison providing direct tier-2/3 support, cyber compliance assistance, deployment, training, and sustainment for fielded PMA-260 IT solutions (PEMA IT systems) in support of the Department of Defense (DoD). You will bridge the gap between fleet squadron maintainers and engineering teams, working closely with the AMAS Team, PMA-260 SPECS Team, and PMA-276 Technical Data Team . The ideal candidate possesses a strong baseline in IT system administration, an eye for cybersecurity hygiene, and the hands-on troubleshooting skills required to resolve complex technical data and account issues directly in the field. Core Responsibilities Fleet Liaison & Customer Support: Serve as the direct point of contact for fleet squadrons regarding fielded IT solutions. Troubleshoot and resolve fleet maintainer issues involving user accounts, software patches, and technical data usability. Cybersecurity Compliance & Hygiene: Leverage foundational cybersecurity principles to ensure fleet systems meet DoD cyber mandates. Educate fleet personnel on proper cyber hygiene and best practices. Technical Data & NSIV Testing: Partner closely with the H-1 Tech Data Team upon the release of new National Standard Image Version (NSIV) updates. Test items on Fleet PEMAs utilizing the current PMA-260 supported image to verify that NCI and Interactive Electronic Technical Manual (IETM) files function correctly. This includes testing wire tracing, hot spotting, reference links, and wiring diagram functionality (including off-sheet connections). Incident Response & Mitigation: Collaborate with the AMAS team to quickly identify, investigate, and respond to fleet-reported technical and cybersecurity incidents, implementing swift and effective mitigation strategies. Help Desk & Network Assessment: Conduct routine assessments to diagnose whether systemic fleet issues stem from local networks, software applications, or a need for personnel training. Coordinate with local network administrators to submit, track, and resolve external network problem tickets. Documentation & Briefing: Maintain meticulous records of system incidents, troubleshooting steps, and mitigation activities. Participate in weekly program meetings to report on fleet status, outstanding ticket trends, and project milestones. Qualifications & Requirements Education & Experience Degree: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related technical discipline (equivalent military/professional experience will be considered). Experience: Minimum of 5 years of experience in IT customer support and systems troubleshooting. DoD Background: Prior experience directly supporting the Department of Defense (DoD), Naval Aviation Enterprise (NAE), or military fleet squadrons is highly preferred. Technical & Cybersecurity Skills Systems & Networking: Solid understanding of enterprise IT hardware, networks, protocols, and operating system architectures. Cybersecurity Baseline: Strong working knowledge of cybersecurity frameworks, STIG compliance, patch management, and DoD cyber mandates. Relevant certifications (e.g., CompTIA Security+, CEH, CISM, or CISSP) are highly desirable. Technical Data Familiarity: Experience working with IETMs, wiring diagrams, schemas, or aviation maintenance software is a major plus. Soft Skills & Professional Requirements Clearance & Logistics: Must possess an active DoD Security Clearance and maintain eligibility to hold a Common Access Card (CAC). Autonom…