Industrial Distribution Coordinator

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply “reports up.” Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. POSITION INFORMATION Job Title: Industrial Distribution Coordinator Department: Sales Support Function Level: Execution FLSA Status: Non-Exempt JOB DESCRIPTION Mission : To execute the operating model consistently by delivering for customers every day. We are seeking a motivated, customer-focused, and detail-oriented Industrial Distribution Coordinator to support our sales and distribution operations. The ideal candidate will have strong organizational and communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced business environment. KEY RESPONSIBILITIES Review, enter, process, and manage customer sales orders accurately and efficiently. Prepare customer quotations by researching product availability, pricing, specifications, and lead times. Coordinate with suppliers and manufacturers regarding pricing, product availability, order status, and deliveries. Monitor open orders and communicate order updates, delays, and fulfillment issues. Investigate and resolve order discrepancies, pricing errors, shipping issues, and delivery variances. Process customer and supplier returns, including required authorizations and documentation. Maintain accurate customer records, order details, and related documentation. Collaborate with sales, purchasing, warehouse, and internal teams to ensure timely order fulfillment. Respond to customer and supplier inquiries and ensure timely follow-up. Follow applicable policies, procedures, and work instructions. Support department and continual improvement objectives. Execute all other duties as assigned. PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONS This position is expected to meet the following expectations: Customer Focus – Demonstrates a commitment to providing professional, responsive, and courteous service to customers and internal stakeholders. Accuracy and Attention to Detail – Completes work accurately, thoroughly, and in accordance with established procedures and requirements. Communication – Communicates clearly, professionally, and in a timely manner with customers, vendors, coworkers, and management. Organization and Time Management – Effectively prioritizes responsibilities, manages multiple tasks, and meets established deadlines. Teamwork and Collaboration – Works cooperatively with others and contributes to a positive, respectful, and productive work environment. Accountability – Takes ownership of assigned responsibilities, follows through on commitments, and promptly addresses issues or concerns. Problem Solving – Identifies problems, evaluates available information, and takes appropriate action or seeks assistance when necessary. Professionalism – Maintains a professional attitude, appearance, work ethic, and conduct consistent with company expectations. Quality and Compliance – Follows applicable c…

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