Inbound Operations Manager
Williams-Sonoma Inc.About Williams-Sonoma DC - Dayton, NJ:
Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.
Our Distribution Centers serve as vital connections between factories and our ret
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ail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.
Williams-Sonoma, Inc Supply Chain Overview:
By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.
• Over 4,000 Full-Time Associates across the Supply Chain.
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
• Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi.
• Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.
The Inbound Operations Manager is located in Dayton, NJ.
You’ll be excited about this opportunity because you will:
• Lead, coach, and develop company associates while fostering a culture of accountability, continuous improvement, and high performance.
• Oversee labor scheduling, shift planning, and attendance tracking while monitoring employee productivity and operational efficiency.
• Identify performance gaps and implement corrective actions through coaching, training, and structured performance management.
• Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence.
• Drive operational discipline through performance reviews, metric tracking, and continuous improvement initiatives.
• Oversee daily distribution center operations, ensuring efficient execution, cost control, and adherence to performance metrics. Monitor line‑haul optimization strategies to improve delivery speed, delivery quality, and operational efficiency while reducing operating costs.
• Build, maintain, and manage strong relationships with third‑party delivery partners (3PLs), independent contractors, and company employees to ensure consistent adherence to company policies, operating standards, and service expectations.
• Conduct routine performance reviews of third‑party partners and support contract alignment to ensure delivery performance, service quality, and cost efficiency meet busi