Inbound Operations Coordinator

Job description At HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry. Why HMM? Impactful Work : Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping. Career Growt h: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth. Collaborative Culture : Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development. Competitive Benefits : HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being. Work-Life Balance : We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work. GENERAL POSITION OVERVIEW Answer general emails and/or phone calls from customers regarding import shipments. Assist with general problem resolution issues at terminals, rail ramps and exam sites. Connect customers with appropriate internal parties if the scope of discussion requires specific expertise. Utilize multiple systems to address responses to issues/inquiries from customers. Analyze various data and filter specific information to effectively communicate customs issues. Work cohesively with other internal teams as need to service the efficient and effective delivery of cargo to HMM customers. ESSENTIAL JOB FUNCTIONS/DUTIES Answer incoming/queued calls to answer/resolve any customer issues. Troubleshoot any holds/issues at terminal and rail facilities. Reply to all incoming emails. Either resolving the customer request or placing in contact with the correct PIC. Process Proof of Delivery requests. Coordinate with LGL Truck & Rail for containers returning from Exam site. Coordinate with Customer, Local Equipment and Terminal for Genset release. Bill and collect Genset Fees prior to release. Rebill for Exam fees and hold cargo until payment is received. Monitor and answer incoming LiveChats. Notify Customers of Pending General Order and Ordered to GO cargo. Move cargo to General Order facility. Complete all Re-Export cases within Customs and HMM regulations. General demurrage questions/LFD inquires Closed area & available date inquiries/extensions Payment inquires related to Demurrage Import invoice requests Paycargo processing VIP Guarantee Assist/educate customers on how use/navigate HMM’s website Assist Docs/Traffic teams with miscellaneous work as needed Performs other duties as assigned. QUALIFICATIONS ESSENTIAL SKILLS , KNOWLEDGE, AND ABILITIES General understanding of the transportation shipping industry. Work effectively under limited supervision and prioritize workload. Have exceptional computer skills and knowledge of MS Office programs such as Outlook, Word and Excel. Able to multitask and handle information accurately and professionally. Excellent phone/email etiquette. Excellent verbal and written communication skills. EDUCATION AND EXPERIENCE College graduate preferred but not required. Prior industry experience is also preferred but not required. Jo…

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