In-House Account Specialist

Job Overview The In-House Account Specialist is a dedicated Customer Service Representative assigned to work on-site at a customer’s facility. This position serves as the primary liaison between Alpha Packaging and the customer, ensuring clear communication, timely order processing, accurate inventory management, and effective resolution of issues. The role requires strong organizational skills, attention to detail, and the ability to balance customer needs with Alpha Packaging’s operational requirements. Responsibilities Act as the primary on-site representative for Alpha Packaging at the customer’s facility. Serve as a liaison between Alpha Packaging and the customer, ensuring effective communication and collaboration. Build and maintain strong working relationships with the customer’s office and plant employees, including supervisors, schedulers, shipping, and production teams. Perform all standard Customer Service Representative duties, including order entry, issue resolution, and customer support. Monitor and maintain a physical inventory of corrugated packaging materials at the customer’s facility. Accurately track and manage all customer inventory, ensuring appropriate stock levels are maintained. Communicate box and material requirements from the customer to Alpha Packaging for ordering and production. Create, update, and maintain product specifications in coordination with Alpha and the customer. Investigate and resolve discrepancies in inventory, specifications, or order fulfillment. Assist in cleaning up legacy data, correcting errors, and standardizing specifications as needed. Provide timely reporting and updates on inventory, orders, and account status to leadership. Identify opportunities for process improvements and work collaboratively to implement solutions Skills High school diploma or equivalent required; associate’s or bachelor’s degree preferred. Minimum of 4–5 years of experience in customer service, account management, or related role. Preferred knowledge and experience in the corrugated packaging industry.- Strong written and verbal communication skills. Proficient in inventory management and order entry systems (experience with Amtech or similar software is a plus). Working knowledge of SAP preferred, including inventory, bin locations, and stock/requirements lists (MD04). Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Extensive knowledge of customer service procedures and principles. Superior time management skills, including the ability to manage multiple issues concurrently. Ability to read and interpret documents such as sales reports, operating instructions, training and procedure manuals. Ability to write routine reports and correspondence. Ability to compute rates, ratios, percentages, and calculate figures and amounts such as discounts, costs, proportions, and volumes. Excellent organizational skills with attention to detail and accuracy. Ability to work independently in a customer environment while maintaining strong ties with Alpha Packaging. Demonstrated problem-solving skills and ability to resolve conflicts professionally. Ability to maintain poise under difficult or stressful circumstances. Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Education: Associate (Preferred) Experience: SAP: 2 years (Preferred) Corrugated Packaging: 2 years (Preferred) Work Location: In person

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