Import Transportation Supervisor

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment. Who We Are: Mohawk Global is a 350+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren’t just words, they are demonstrable values that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past thirteen years…see what our amazing people have to say about us here: Mohawk Global - A Great Place to Work! POSITION SUMMARY: The Import Transportation Supervisor is responsible for leading the day-to-day execution, performance, and development of an import transportation team. As the first formal people leader within International Operations, this role owns operational accountability while also driving employee growth through intentional leadership development. A critical function of this role is conducting structured 1:1 conversations, including bi-weekly or monthly development meetings, quarterly performance reviews, and behavioral coaching sessions focused on growth, accountability, and career pathing. The Supervisor must combine operational expertise with intentional leadership, creating clarity, accountability, and development opportunities that strengthen both individual performance and team success. This role plays a critical part in building future leaders, improving team performance, and strengthening Mohawk Global’s culture of accountability, trust, and continuous improvement. DUTIES & RESPONSIBILITIES: Ensure consistent service quality and timely communication across all accounts Support resolution of client escalations and service concerns before manager involvement Partner with team members to proactively improve client satisfaction and retention Maintain alignment with client SOPs and service expectations Reinforce a client first mindset through operational consistency and proactive service recovery Oversee daily team workflow, capacity planning, and operational execution Maintain strong operational connectivity to ensure visibility into team challenges, bottlenecks, and service risks Ensure compliance with internal SOPs, regulatory requirements, and service standards Monitor team productivity, service levels, and operational performance Support implementation of process improvements to increase efficiency and consistency Maintain strong understanding of daily operational realities to effectively coach and support the team Act as the primary escalation point for Team Leads and operators Resolve operational issues at the team level before escalation to management whenever possible Develop employees’ critical thinking by coaching through solutions rather than simply providing answers Reinforce the leadership funnel by ensuring challenges are solved at the lowest effective level possible Identify root causes of recurring operational challenges and implement corrective actions Support performance improvement conversations when operational or behavioral concerns arise Conduct regular bi-weekly or monthly 1:1 meetings focused on employee development, behavioral coaching, and care…

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