Import Supervisor

Essential Job Functions Supervise and coordinate day-to-day import operations, shipment activity, and team workflow. Manage the import process from purchase order and shipping documentation through customs clearance and final delivery. Review commercial invoices, packing lists, bills of lading, certificates of origin, arrival notices, and other import documentation for accuracy and completeness. Coordinate with customs brokers, freight forwarders, carriers, suppliers, customers, and internal teams to support timely clearance and delivery. Monitor shipment schedules, arrival dates, customs holds, and potential delays; communicate updates, exceptions, and risks to management and relevant stakeholders. Ensure compliance with U.S. Customs and Border Protection requirements, company policies, customer requirements, and applicable import regulations. Maintain accurate import records and documentation in accordance with company and regulatory requirements. Investigate and resolve shipment discrepancies, customs issues, demurrage, storage charges, delivery delays, and service escalations. Track import-related costs and partner with accounting, purchasing, and operations teams to support accurate freight, billing, and costs. Build and maintain effective working relationships with suppliers, brokers, freight forwarders, carriers, customers, and logistics partners. Train, mentor, coach, and support import/logistics staff to ensure consistent performance and adherence to procedures. Identify opportunities to improve import procedures, reduce costs, strengthen compliance, and increase operational efficiency. Prepare and maintain reports related to import activity, shipment performance, costs, service levels, and compliance metrics. Maintain, monitor, and report daily on key performance indicators (KPIs) related to import operations using Power BI dashboards, including shipment performance, productivity, service levels, compliance, and operational efficiency. Perform other related duties as assigned. Other Skills & Abilities Strong understanding of import operations, customs compliance, international logistics, and freight forwarding processes. Ability to lead, prioritize, and coordinate team workload while maintaining service quality. Strong documentation review skills with the ability to identify errors, missing information, and compliance risks. Effective communication skills with the ability to provide clear updates to management, customers, vendors, and internal teams. Ability to analyze operational issues, resolve exceptions, and recommend process improvements. Strong customer service mindset and ability to support time-sensitive shipment requirements. Physical Requirements Talking, hearing and using hands to operate computer equipment Vision abilities required by this job include close vision and the ability to adjust focus Job may require extended sitting or standing, use of standard office equipment. Job will require punctual attendance and regular presence on-site at the assigned work location. Education & Experience Minimum of 3 years of experience in imports, international logistics, freight forwarding, customs brokerage, or a related field required. Strong knowledge of U.S. import procedures, customs requirements, and international shipping documentation. Experience working with customs brokers, freight forwarders, and ocean and/or air carriers. Strong organizational, analytical, and problem-solving skills. Excellent written and verbal communication skills. Ability to manage multiple shipments, deadlines, and priorities in a fast-paced environment. High attention to detail with a strong focus on accuracy, compliance, and follow-through. Proficiency with Microsoft Office applications, particularly Excel. Ability to collaborate effectively with internal departments, customers, vendors, and external logistics partners. Bachelor’s degree in supply chain management, Logistics, International Business, Business Administration, o…

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