Import Operations Manager

Job Overview The Import Manager plays a crucial role in overseeing the importation of goods and materials, ensuring compliance with regulations and optimizing supply chain processes. This position involves coordinating with various departments to manage logistics, inventory, and transportation effectively. The ideal candidate will possess strong leadership skills and a deep understanding of supply chain management. Key Responsibilities for Import Operations Manager: Department Supervision Oversee the Import Department and resolve internal issues. Container Tracking Utilize a nationwide tracing system to monitor pending containers. Track on-water transit and rail movement for LCL (Less than Container Load) and FCL (Full Container Load) shipments. Status Monitoring Record daily status updates on shipments. Contact consolidators or steamship lines upon arrival to ensure customs information is ready for customer release. Arrival Notices Preparation Gather information from origins and carriers to prepare arrival notices. Coordinate with brokerage teams for customs clearance. Documentation and Payments Work with CFS (Container Freight Station) or steamship lines to handle original document requirements and payments post-clearance. Customer Communication Maintain regular communication with customers regarding important milestones. Resolve any issues to ensure smooth service. Shipment Updates Auditing Audit daily shipment updates, including customs status and delivery information. Team Support Review emails and assist team members with questions or issues. Customer Complaint Resolution Research and address customer complaints related to import sales and operations. Rate Negotiation and Monitoring Negotiate import rates and services to enhance profitability and reduce costs. Update the team on market trends and rate changes. Staff Training and Development Ensure proper training and cross-training of department staff. Conduct interviews and recommend new hires. Disciplinary Responsibilities Manage disciplinary actions and coaching for the Ocean Import department. Operational Excellence Implement corrective measures to uphold operational standards. Interdepartmental Collaboration Partner with Accounting, Drayage, Warehouse, and Sales departments for effective operations. Additional Duties Perform other tasks as assigned by management. Skills and Qualifications for Import Operations Manager: Strong organizational and communication skills. Knowledge of import/export regulations and customs processes. Ability to resolve conflicts and negotiate effectively. Proficiency in tracking systems and shipment management software. Experience for Import Operations Manager: NVOCC: 3 years (Required) Freight Forwarding: 3 years (Required) Ocean Imports: 3 years (Required) Job Type: Full-time Benefits: 401(k) Paid time off Language: Mandarin (Preferred) Work Location: In person Pay: $65,000.00 - $80,000.00 per year Benefits: 401(k) Paid time off Work Location: In person

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