IMPORT customer service (Temporary – Maternity and Parental Leave Coverage)

This position is responsible for providing customer service and operational support within the Import Department. Key Responsibilities Respond to import customer inquiries by telephone and email, including vessel schedules, rail schedules, shipment tracking, arrival notices, freight releases, inland pickup numbers, and other shipment related requests. Handle customers’ ERS (Expedited Rail Service) requests. Verify Original Bills of Lading received and enter the system. Coordinate rail overweight shipments and issue overweight surcharge invoices. Coordinate hazardous shipments and submit DG permits to terminals. Coordinate customer’s email information for input to system for arrival notices. Coordinate on damaged containers with customers, terminals, and the Equipment team. Maintain and monitor the IMP group mailbox, ensuring customer inquiries and requests are reviewed and addressed in a timely manner. Requirements Ability to multitask effectively in a fast-paced environment and meet deadlines. Strong customer service and communication skills. Ability to work independently as well as collaboratively in a team environment. Proficient computer skills, including Microsoft Word, Excel, and PowerPoint. Strong organizational skills and attention to detail. Employment Details Job Type: Temporary – Maternity and Parental Leave Coverage Duration: Approximately 18 months Expected Start Date: December 7, 2026 Expected End Date: July 7, 2028 Job Types: Full-time, Temporary Contract length: 18 months Pay: From $42,000.00 per year Benefits: Company events Dental care Disability insurance Extended health care Life insurance RRSP match Vision care Experience: customer service: 1 year (required) Work Location: In person

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