Import Customer Service Representative (temporary)

COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. Headquartered in downtown Vancouver, we are currently seeking a detailed oriented and proactive Import Customer Service Representative to join our team located at 5915 Airport Road, Suite #400, Mississauga, Ontario L4V 1T1. This is a temporary, 6-month contract role, provides essential coverage within our fast-paced Customer Service Department, ensuring seamless support for our import operations. This is a full-timed position based on 37.5 hours of work per week. Job Responsibilities Respond to customer inquiries regarding import schedules, vessel updates, shipment statuses, and cargo releases. Monitor, maintain, and follow up on Expedited Rail Service requests for Montreal and Toronto shipments. Review, process, and follow up on third-party invoices accurately. Assist department team members with daily operational tasks as needed. Skills/ Requirements Completion of post-secondary education Minimum one year of work experience in shipping, logistics, or freight forwarding. Exceptional attention to detail, proactive problem-solving skills, and strong time management. Excellent in verbal and written communication skills Proven ability to thrive in a high pressure and fast paced team environment Proficient in Microsoft Office Applications (Excel, Word, Outlook, etc.) and can adapt to new and different web-based systems easily If you are interested in this position, please forward your resume along with a cover letter. We encourage applications from all qualified individuals, including those with disabilities. We will provide reasonable accommodation for any applicant upon request. We thank all applicants for their interest, but only those selected for interview will be contacted. Pay: $18.00-$25.00 per hour Expected hours: 37.5 per week Work Location: In person

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