Import Coordinator- Nashville
Aston CarterJob Title: Import CoordinatorJob Description
The Import Coordinator (Import Operations Customer Service Representative) plays a key role in managing international cargo arriving into the United States while delivering best-in-class customer service. This position requires excellent communication skills, strong attention to detail, and the ability to multi-task and prioritize in a fast-paced envir
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onment. It offers an excellent career opportunity in a growing and dynamic industry focused on import logistics and freight forwarding.
Responsibilities
• Work closely with importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving into the United States.
• Coordinate with airlines, steamship lines, and trucking companies to facilitate the movement of shipments into the U.S.
• Collaborate with Participating Government Agencies such as FDA, FCC, DOT, Fish & Wildlife, EPA, and others to ensure proper clearance of cargo.
• Ensure strict adherence to customer standard operating procedures, applicable agency regulations, and internal company standards.
• Enter, upload, and compile shipment importation data and commercial invoice information into in-house software for transmission to U.S. Customs.
• Perform preliminary Entry Summary auditing to support accurate and compliant customs entries.
• Partner with clients to understand and fulfill U.S. Customs entry requirements for their shipments.
• Manage documentation processes related to import shipments, including the bill of lading and other required paperwork.
• Use cargo tracking system software to monitor shipment status and provide timely updates to customers and internal stakeholders.
• Communicate professionally via email and other channels with customers, carriers, and internal teams to resolve issues and provide proactive updates.
• Support order entry, dispatch, and invoicing activities related to freight and import operations.
• Maintain organized records and documentation to support compliance and efficient workflow.
• Handle other duties and projects as assigned to support the import operations team.
Essential Skills
• Excellent verbal and written communication skills.
• Exceptional customer service skills with meticulous follow-up.
• Ability to work effectively in a fast-paced environment.
• Ability to multi-task, prioritize responsibilities, and manage time efficiently.
• Strong accuracy and attention to detail in all tasks.
• Organized and efficient approach to handling documentation and shipment workflows.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Proficiency in using the internet for research and web-based systems.
• Experience in clearance of air, ocean, truck, and rail cargo through U.S. Customs.
• Familiarity with logistics, import operations, and freight forwarding processes.
• Experience with data entry and documentation processes related to import shipments.
• Ability to use email professionally for customer and internal communication.
• Ability to work with cargo tracking system software to monitor and report shipment status.
Additional Skills & Qualifications
• Experience working with freight forwarders and ocean import operations.
• Background in dispatch, invoicing, and order entry within a logistics or import environment.
• Knowledge of bills of lading and other import-related documentation.
• Experience with Cargowise (CW1) software is a plus.
• Comfort working with various transportation modes including air, ocean, truck, and rail.
Work Environment
This role is based in an in-office environment within an import operations and logistics setting. You will work with computers and standard office software, including Microsoft Office and web-based cargo tracking systems, throughout the day. The position involves frequent communication by phone and email with customers, carriers, government agencies, and internal teams, and requires maintaining organized documentation and records in a pr