Import Coordinator

Job Overview Solaris PAPER Job Description – Import Coordinator Department: Transportation / Supply Chain Reports To: Transportation / Import Management Position Summary: The Import Coordinator is responsible for coordinating and monitoring the end-to-end import process for Mercury Paper, from origin shipment tracking through final delivery, warehouse/plant receipt, and SAP goods receipt. This position works closely with Procurement, Transportation, Planning, Customer Service, carriers, steamship lines, ports, rail providers, customs/brokerage partners, warehouses, and production locations to ensure imported materials move safely, efficiently, and within contractual and operational requirements. Essential Responsibilities: Monitor import shipments from origin through final delivery, maintaining accurate status, ETA, vessel, container, and delivery information. Coordinate import shipment activity with Procurement, Transportation, Planning, Customer Service, production facilities, warehouses, carriers, ports, rail providers, and other stakeholders. Review shipping documentation, including commercial invoices, packing lists, bills of lading, arrival notices, delivery orders, and related import documentation. Coordinate with ocean carriers, freight forwarders, customs brokers, drayage providers, rail providers, and terminal personnel to resolve shipment issues and maintain flow. Track vessel arrivals, port availability, rail movement, container availability, outgate/ingate activity, and delivery appointments. Monitor container free time, last free dates, detention, demurrage, storage, and other accessorial exposure; escalate potential charges before they occur whenever possible. Maintain import tracking reports and provide timely updates on delayed, at-risk, or priority shipments. Coordinate staggered deliveries when plant, warehouse, rail, or unloading capacity is limited. Support import planning meetings and provide visibility into upcoming volumes, expected arrivals, available space, manpower requirements, and delivery requirements. Create, review, and maintain import purchase order and inbound-delivery information in SAP/S/4HANA as applicable to the import process. Coordinate required SAP transactions and documentation through the goods-receipt process and investigate discrepancies between purchase orders, inbound deliveries, receipts, quantities, and invoices. Work with Procurement when import purchase orders require updates, including changes resulting from final shipment quantities or documentation received after initial order creation. Research and resolve freight, detention, demurrage, delivery, documentation, and invoice discrepancies. Review carrier and terminal invoices for accuracy and support dispute resolution when charges are incorrect, avoidable, or contractually unsupported. Maintain accurate records of import shipment activity, free-time agreements, carrier requirements, claims, exceptions, and supporting documentation. l Identify recurring process issues and recommend improvements that reduce delays, accessorial costs, manual work, and operational risk. Prepare routine and ad hoc reports for management regarding import activity, shipment status, costs, exceptions, and performance. Follow all company transportation, import, safety, compliance, and documentation procedures. Cross-Functional Collaboration: The Import Coordinator serves as a key point of coordination between Procurement, Transportation, Planning, Customer Service, Finance, production/warehouse operations, and external logistics partners. Strong communication and follow-through are required to keep all parties informed and to prevent avoidable delays and costs. Required Qualifications: 2+ years of experience in import coordination, logistics, transportation, supply chain, freight forwarding, or a related field preferred. l Working knowledge of ocean import, intermodal/rail, drayage, ports, terminals, and domestic delivery processes. Strong org…

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