Import Coordinator
Livingston InternationalWHY LIVINGSTON?We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.JOB SUMMARYThe Import Coordinator is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquires and issues a
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nd identifying root causes to ensure permanent resolution for assigned Clients.
Provides secondary support for other Service Coordinators in their local "pool".Location: Remote and open to anywhere in the US.KEY DUTIES & RESPONSIBILITIESRespond and resolve general and complex issues and inquiries and ensure that the issues are resolved at "root cause".Maintain and monitor the relationship with our clients, continuously assessing strengths, weaknesses, up-sell opportunities and threats. Share this information with the leadership and client service team in order to strengthen our client relationships.Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints.Research, respond and resolve complex client inquiries and issues such as information on import permits, refundsamends, duty and tax calculations.Research, respond and resolve general inquiries such as how to complete import documentation, classification, billinginvoice, providing release information and other general questions.Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs.Process creditsrebills & determine write offcollection issues within prescribed guidelines and process B2 refunds or amends.Proactively provide client with Livingston information based on needs identified during reactive client contacts;Report client issues or concerns back to respective appropriate team memberdepa