Import Coordinator

The Ocean Import Coordinator manages end-to-end ocean import operations for both Full Container Load (FCL) and Less than Container Load (LCL) shipments from origin booking through final port release and door delivery. This position serves as the primary point of contact for customers, overseas agents, steamship lines, trucking companies, warehouses, U.S. Customs brokers, and government agencies to ensure timely cargo movement and exceptional customer service. Key Responsibilities (A to Z Ocean Operations) Shipment Coordination Manage the full ocean import process from booking receipt through final delivery and file closure. Receive and review shipping pre-alerts and documentation from overseas offices and agents. Open and create shipment files in the transportation management system (TMS). Verify all shipment details including: Bill of Lading Commercial Invoice Packing List Arrival Notice ISF status Container information Monitor vessel schedules and track shipment status. Update shipment milestones and provide proactive status updates to customers. Coordinate customs clearance with internal or external customs brokerage teams. Arrange FDA, USDA, EPA, Fish & Wildlife, or other government agency releases when applicable. Coordinate drayage, transloading, warehousing, rail, and final delivery. Schedule deliveries with truckers, warehouses, and consignees. Monitor container availability, free time, demurrage, detention, and per diem. Resolve shipment delays, exceptions, and service issues promptly. Documentation & Compliance Review shipping documents for completeness and accuracy. Ensure timely filing and compliance with all applicable U.S. Customs regulations. Verify AMS, ISF, and Customs documentation when applicable. Ensure compliance with FMC regulations, CTPAT requirements, TSA security standards, and company SOPs. Maintain accurate shipment records and documentation. Scan and upload shipment documents into company systems. Ensure all files are completed and closed according to company procedures. Customer Service Serve as the primary point of contact for assigned customer accounts. Provide shipment updates and respond promptly to customer inquiries. Communicate delays, exceptions, and alternative solutions. Build and maintain strong customer relationships. Resolve customer issues professionally and efficiently. Billing & Financial Responsibilities Review vendor invoices for accuracy. Verify freight charges and applicable accessorial fees. Process accounts payable documentation. Prepare customer invoices accurately and timely. Ensure proper cost allocation and profitability. Resolve billing discrepancies. Close files after confirming all costs and revenues have been processed. Qualifications & Requirements Experience: 2–5 years of dedicated hands-on experience in ocean import operations within the freight forwarding industry. Education: High school diploma required; Associate's or Bachelor's degree in Logistics, Supply Chain, International Business, or related field preferred. Experience using freight forwarding software (GoFreight preferred) Strong understanding of ocean freight operations, FCL/LCL procedures, steamship line tariffs, terminal storage/demurrage rules, and customs brokerage processes. Excellent organizational and time management skills. Ability to prioritize multiple shipments simultaneously. Strong customer service and communication skills. Excellent problem-solving abilities. High attention to detail and accuracy. Proficient in Microsoft Office (Excel, Outlook, Word). Pay: $22.00 - $27.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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