Import Coordinator
Livingston InternationalOver 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.
The Import
Coordinator is the primary point of contact for responding to client inquiries and issues. This includes resolving all inquires and issues and identifying root causes to ensure permanent resolution for assigned Clients. Provides secondary support for other Service Co
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ordinators in their local “pool”.
Location: Remote and open to anywhere in the US. Share this information with the leadership and client service team in order to strengthen our client relationships. Ensure clients are completely satisfied with the response and resolution to their inquiries and complaints.
Research, respond and resolve complex client inquiries and issues such as information on import permits, refunds/amends, duty and tax calculations. Research, respond and resolve general inquiries such as how to complete import documentation, classification, billing/invoice, providing release information and other general questions. Respond to client issues and opportunities for improvement, including but not limited to: incorrect HS classification, slow release, incorrect billing codes or other invoicing concerns, missing paperwork, client process improvement needs.
Process credits/rebills & determine write off/collection issues within prescribed guidelines and process B2 refunds or amends. Maintain up to date client and contact information and monitor client satisfaction based on information collected on the surveys. Document all client interactions in required systems.
Other duties as assigned by management. Superior client service aptitude A solid foundation of operating systems knowledge Proficient in Windows-based applications Be familiar with industry related websites to search for information to provide to clients WORK EXPERIENCE – MINIMUM REQUIRED Customer First Focus Inclusion and Collaboration At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Diversity, Equity, and Inclusion at Livingston We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application.