Import Agent

Description:
Import Operations Agent
Location: Hanover, MD or Los Angeles, CA
Grow Your Career with a Global Leader
At Priority Worldwide, we don’t just move freight — we move people forward. We’re a global freight forwarder with 17 offices across the globe, built on innovation, collaboration, and a commitment to growing our people.
We are currently looking for an Import Operations Agent to j
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oin our growing team. This role is ideal for someone with freight forwarding experience who is looking to continue building their career in international logistics within a fast-paced and collaborative environment.
Requirements:
What You’ll Do
• Process import shipments and customs entries accurately and efficiently
• Handle international shipments from start to finish (A–Z)
• Coordinate with overseas partners and clients to ensure on-time, compliant deliveries
• Maintain daily communication and updates for internal teams and customers
• Support compliance efforts with Customs, Bonded Warehouse, and CTPAT requirements
• Prepare quotes, manage documentation, and maintain strong vendor relationships
• Manage high volumes of emails and phone calls with professionalism and urgency
• Deliver strong customer service and contribute to a positive team culture
• Ensure accurate and timely shipment documentation and updates
• Monitor shipments and proactively resolve transit issues
What We’re Looking For
• Minimum 1 year of experience in freight forwarding imports
• Strong understanding of customs regulations, tariffs, and classifications
• Proficiency in CargoWise, Microsoft Office, and Microsoft Teams
• Excellent communication, organization, and problem-solving skills
• A desire to learn, grow, and take on new challenges
• Strong computer skills and comfort working with digital systems, email-based workflows, and AI-assisted tools to improve efficiency and support daily operations
• Ability to manage high-volume communication (emails and phone calls) with professionalism and urgency
• Strong customer service skills with a solutions-focused mindset
• Strong attention to detail and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Team-oriented mindset with a proactive approach
• Must be authorized to work in the United States; visa sponsorship and relocation assistance are not available for this role
• Must be able to work on-site in either Hanover, MD (Baltimore area) or Los Angeles, CA
Compensation & Benefits:
• Salary: $50,000–$65,000 annually (based on experience)
• Comprehensive Benefits Package: Medical, Dental, Vision
• Paid Time Off: 2 weeks PTO + 5 Personal Days + 3 volunteer days
• Hybrid Flexibility: 5 work-from-home days per month
• 529E College Savings Program & Retirement Plan
• $20,000 Term Life Insurance
• Mental Health & Identity Theft Protection Plans
Join a Company That Invests in You
Priority Worldwide is an equal opportunity employer committed to merit-based hiring, diversity, and creating a fair, inclusive workplace where every employee can thrive.
Take the next step in your career — and make an impact worldwide.

View the full posting and apply