Import Agent

Location: Montreal, QC Are you passionate about global logistics and ready to take your import expertise to the next level? Priority Worldwide is seeking a highly organized, detail-oriented Import Agent to join our growing Montreal team. In this role, you'll manage international air and ocean import shipments from A to Z, ensure compliance with import regulations, and contribute to delivering The Ultimate Customer Experience to our customers worldwide. Why Priority Worldwide? Priority Worldwide is a global logistics provider driven by innovation, integrity, and an unwavering commitment to exceptional service. At Priority, you'll join a team that values collaboration, continuous improvement, accountability, and professional growth. What You Bring 2+ years of experience in air and ocean import operations within a freight forwarding, NVOCC, or global logistics environment Experience managing import shipments from booking through final delivery Working knowledge of Incoterms, import documentation, customs processes, HS codes, and tariff classification CargoWise experience strongly preferred Certifications such as CCS, CIFFA, or FITT are considered an asset Intermediate French language skills required, with the ability to communicate professionally in both French and English Strong customer service, communication, and problem-solving skills Ability to thrive in a fast-paced environment while maintaining attention to detail Ability to work primarily from our Montreal office and collaborate closely with local team members Following successful completion of training, employees may be eligible for up to 5 work-from-home days per month, based on performance, business needs, and team coordination Candidates must have authorization to work in Canada at the time of application This position does not offer visa sponsorship, work permit sponsorship, immigration assistance, or relocation assistance. Applicants must already have the legal right to work in Canada when applying. What You'll Do Manage international air and ocean import shipments from booking through final delivery Serve as the primary point of contact for customers, overseas agents, carriers, brokers, and service providers Monitor shipment progress and proactively communicate updates, milestones, delays, and exceptions Accurately enter and maintain shipment data, documentation, and notes in CargoWise Coordinate with overseas agents to obtain rates, shipment details, and required documentation Prepare and review import documentation to ensure compliance with customer and regulatory requirements Process and manage import customs documentation and coordinate timely customs clearance Ensure correct tariff classification and supporting documentation are in place Arrange final delivery and ensure customer expectations are met throughout the shipment lifecycle Track and manage carnets, permits, licenses, and other special documentation when required Prepare customer quotations as needed Ensure vendors and service providers meet Priority Worldwide's service standards Maintain compliance with applicable regulatory agencies and internal company policies Participate actively in team meetings and process improvement initiatives Effectively manage multiple import shipments while maintaining exceptional accuracy and customer service Build strong working relationships with customers, carriers, vendors, and overseas partners Proactively identify and resolve shipment issues while providing timely communication and solutions Ensure files are handled efficiently, compliantly, and profitably from start to finish Uphold and promote Priority Worldwide's mission of delivering The Ultimate Customer Experience Compensation & Benefits Individual compensation packages are based on a variety of factors, including experience, qualifications, skill set, and overall fit for the position. Salary: $50,000-$75,000 CAD annually, based on experience and qualifications Extended Health and Life Insurance Benefits 2 W…

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