Implementation General Manager

DHL Supply Chain is seeking an Implementation General Manager (Data Center) to lead new start-up and implementation activities supporting our Technology sector and Data Center customers. This role will provide strategic and operational leadership throughout the launch of new data center supply chain operations, from initial implementation and start-up through stabilization and transition into a fully operational environment. Direct data center experience is required. Candidates must have experience supporting data center operations, infrastructure deployments, or supply chain/logistics operations within a data center environment. The ideal candidate will understand the unique demands of data center customers, including mission-critical service requirements, high-value technology assets, inventory accuracy, security, time-sensitive deployments, and operational continuity. Candidates must have General Manager-level experience or Senior Operations Manager experience with full P&L ownership and a proven track record of leading complex operations and developing high-performing teams. Strong customer-facing experience is required, including the ability to partner directly with customer leadership, manage expectations, resolve operational challenges, and serve as a trusted operational partner throughout implementation and ongoing operations. This position requires a highly adaptable leader who can successfully manage complex start-ups, establish scalable processes, build a strong site culture, influence cross-functional teams, and drive performance across safety, quality, service, inventory, cost, and productivity. Tier 1 Warehouse Management System (WMS) experience is required. Approximately 80% travel is required. Required Qualifications Direct experience supporting data center operations, data center infrastructure deployments, or supply chain/logistics operations within a data center environment General Manager experience OR Senior Operations Manager experience with full P&L ownership Proven P&L management experience with demonstrated financial and operational accountability Experience leading complex, high-value, mission-critical operations Proven experience building and developing high-performing teams and establishing a strong site culture Experience with Tier 1 WMS solutions such as Blue Yonder, Manhattan, or comparable enterprise systems Strong customer-facing experience managing customer relationships, expectations, and operational performance Ability and willingness to travel approximately 80% Preferred Qualifications Experience leading greenfield/start-up operations or new facility implementations Experience supporting large-scale or multi-site data center implementations and deployments Experience managing high-value technology equipment, critical inventory, or technology infrastructure Strong background in continuous improvement, operational excellence, and process standardization Implementation General Manager The Implementation General Manager serves as the operational lead for new business implementations from contract award through operational launch, customer onboarding, ramp-up, and KPI stabilization. This role partners closely with customers, Operations, Engineering, Finance, HR, IT, and other functional teams to ensure successful startup execution and achievement of ramp plans, financial targets, operational KPIs, and customer service commitments. This role is responsible for validating the operating model, implementation plan, staffing strategy, operational assumptions, and financial requirements while coordinating execution across a matrixed team of functional resources. Job Description Maintain ownership of implementation success through achievement of planned operating volumes, labor productivity targets, service levels, quality metrics, financial objectives, and customer commitments. Develop, maintain, and execute comprehensive implementation plans, including key milestones, critical path activities, resour…

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