Ice Cream & Cafe Manager

Job Summary We are seeking an energetic, organized, and hands-on Café & Ice Cream Manager to lead daily operations at our dual-concept neighborhood destination. This unique role oversees a fast-paced environment that pairs traditional café and specialty espresso services with homemade premium ice cream and a curated food menu. The ideal candidate will bridge these distinct culinary offerings while maintaining a warm, community-centric atmosphere, driving financial performance, and leading a high-performing team. Key Responsibilities Team Leadership & Development Recruit, hire, train, and mentor a team of baristas, kitchen clerks, and front-of-house staff. Daily Operations & Inventory Management Oversee point-of-sale (POS) systems , ensuring smooth front-end transactions and seamless back-end integration. Manage raw inventory counts for all food, custom beverage components, specialty flours, and premium ice cream ingredients. Establish vendor orders and pars , tracking seasonal demand shifts to mitigate product waste and control costs. Maintain rigorous cleanliness and safety standards , strictly enforcing NJ State Department of Health codes, food-handling regulations, and equipment maintenance protocols. Financial & Quality Controls Track daily revenues, cash drops, and financial reconciliation , reporting performance directly to ownership. Uphold flawless menu execution , ensuring everything from espresso drinks to homemade hot entrees meets high presentation standards. Implement active marketing strategies and local promotions to optimize both daytime café business and evening/weekend traffic. Design weekly schedules optimized to support peak café rush hours and evening ice cream demand, keeping labor costs aligned with budgets. Foster a positive, cooperative culture centered on hospitality, premium service, and exceptional product consistency. Conduct regular performance assessments and handle coaching and on-shift dispute resolutions professionally. Required Qualifications Experience: Minimum of 2–3 years in food service management, ideally supervising a café, bakery, quick-service restaurant, or ice cream shop. Certifications: ServSafe Manager certification (or equivalent New Jersey food safety manager certificate) required within 30 days of hire. Technical Skills: Familiarity with professional coffee machines, commercial refrigeration/freezer units, and mainstream restaurant POS systems. Availability: Flexible schedule required, including weekends, nights, and holidays to accommodate high-volume service windows. Physical Demands: Ability to lift up to 40 lbs, stand for long periods, and remain comfortable navigating a fast-paced environment. What We Offer Competitive annual salary plus performance-based bonuses Paid time off (PTO) and vacation hours Generous employee discounts on food, beverages, and merchandise Pay: $52,400.00 - $62,400.00 per year Benefits: Employee discount Paid time off Work Location: In person

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