Hyperscale DC Program Specialist_San Jose_CA

The salary range for this position is from $80,000 to $125,000 per year. (Full-Time, Exempt position) I. Job Summary: We are seeking a Hyperscale DC Program Specialist who serves as a trusted partner to hyperscale data center customers, ensuring successful execution of customer programs and delivery commitments. This role is responsible for understanding customer forecasts, priorities, and business objectives, while coordinating with manufacturing, supply chain, logistics, and internal stakeholders to drive positive customer outcomes. This role proactively communicates with customers regarding production plans, delivery schedules, and changing business priorities, helping customers navigate challenges and ensuring alignment with their operational goals. Through strong relationship management and cross-functional collaboration, this role identifies risks, drives issue resolution, and enhances the overall customer experience. II. Duties/Responsibilities: 1) Customer Success & Support Serve as the primary point of contact for hyperscale customers, fostering trusted and long-term partnerships. Understand customer business priorities, operational requirements, and future growth plans to ensure successful program execution. Drive customer satisfaction by proactively managing communications related to production plans, delivery schedules, and changing priorities. Handle and resolve delivery-related issues in a timely and professional manner. Onboard new customers, including account setup and initial support. Collaborate with internal teams to address customer needs and improve service quality. Monitor customer situations and respond proactively to potential issues. Ensure a high level of customer satisfaction throughout the customer lifecycle. Develop and maintain a strong understanding of products/services to proactively support customers and improve their experience. 2) Customer Program Management Closely monitor status of production, shipment to warehouse and shipment from warehouse. Lead cross-functional planning discussions with production entities to ensure alignment with customer expectations. Track key milestones, dependencies, risks, and deliverables to ensure successful program execution. Communicate program status, constraints, and recommendations to both customers and internal leadership. 3) Operational Execution & Order Management Domestic or oversee customer purchase orders and coordinate fulfillment activities across manufacturing, logistics, and warehouse operations. Monitor production, inventory, and shipment status to ensure on-time delivery performance. Ensure accuracy and visibility of order, inventory, and delivery information throughout the customer lifecycle. 4) Handle ERP (D365) system Input purchase order, issue sales order for production, split or revise sales order along with delivery schedule. Input and update stock, delivery information in the system. Partner with stakeholders to implement process enhancements that improve both customer experience and operational efficiency. 5) Continuous Improvement & Customer Experience Lead and contribute to initiatives focused on improving customer experience, operational performance, and service quality. Collaborate with customers on process improvement projects and operational best practices. Drive root cause analysis and corrective actions for recurring customer or operational issues. Promote a culture of continuous improvement through data-driven decision making and cross-functional collaboration. 7) Interaction with internal and external employees 8) Develop and prepare executive/administrative reports as directed III. Marginal Functions Support occasional matters as directed. IV. Required Skills/Abilities: Extremely well organized and must demonstrate some Project Management skills. Basic understanding of fiber optic cabling, connectorization, and network components. Strong analytical skills with the ability to interpret complex production and logistics data. Go…

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