HVAC Service Dispatcher

HVAC Service Dispatcher Join a Well-Established, Texas-Owned HVAC Company Environmental Air Systems has been serving the greater Houston area for more than 44 years, building a reputation for quality workmanship, dependable service, and customer care. As an independently owned Texas company, we take pride in our people, our work, and the relationships we've built in our community. We're looking for an experienced HVAC Service Dispatcher to help keep daily operations running smoothly. This is a key role connecting customers, technicians, and the service team. You'll coordinate schedules, manage changing priorities, and help ensure our field technicians have the support they need to deliver an excellent customer experience. Our leadership team is actively involved in daily operations, and we're committed to providing a stable workplace where employees can grow and build lasting careers. What We Offer Established, locally owned company with more than 44 years in business Medical Insurance Coverage (multiple plan options) Paid Holidays Paid Time Off Simple IRA with company match Ongoing training and opportunities for professional development Pay: $21–$25 per hour, depending on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM What You'll Be Responsible For Coordinate and manage daily service schedules for a team of HVAC technicians. Dispatch technicians based on location, skill set, availability, and customer needs. Monitor job progress and adjust schedules throughout the day as priorities change. Communicate appointment confirmations, updates, and delays to customers and field technicians. Handle incoming service requests and assist customers with scheduling questions. Identify and prioritize emergency calls to ensure timely service. Maintain accurate customer records, equipment information, and work orders in the service management system. Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps. Help resolve scheduling conflicts and unexpected changes while keeping customers informed. Provide professional, helpful communication that reflects the company's commitment to customer service. What We're Looking For At least 2 years of experience in dispatching, scheduling, or a customer-facing service coordination role HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred Previous experience coordinating schedules for 8–15 field technicians is a plus Familiarity with FieldEdge or comparable field service management software strongly preferred Strong organizational skills and the ability to manage multiple priorities simultaneously Clear, professional communication skills, both written and verbal Comfortable navigating computer systems, scheduling platforms, and service software Ability to think on your feet, solve problems, and remain composed in a fast-paced environment Strong attention to detail and follow-through Dependable, professional, and willing to work collaboratively with the entire team What Success Looks Like You're someone who can keep multiple moving pieces organized without losing sight of the customer experience. You anticipate scheduling challenges, communicate proactively, and know how to adapt when the day doesn't go as planned. You take ownership of keeping technicians on track and helping the service department operate efficiently. Interested in Joining Our Team? If you're an experienced dispatcher who enjoys a fast-paced environment and wants to build a long-term career with an established Houston HVAC company, we'd like to hear from you. Please submit your application online. To help our team give every applicant proper consideration while keeping our office available to assist customers, we ask that you direct all applications through the online process rather than calling the office about this position.

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